Review Of EMERALD HILLS CLUB Resort

Location

The property is located in a calm and serene location, away from the city. It is surrounded by lush greenery and has beautiful views. It is close to the airport and several city centers, making it convenient for travelers. Guests enjoyed walking around the property, which has a lotus pond, a butterfly garden, and a tree-lined lane that leads to a pond. Some guests also enjoyed visiting nearby tea stalls.

Cleanliness

Guests were impressed with the cleanliness of the property. The rooms were clean and well-stocked, and the property was well-maintained. Some guests also appreciated the soundproofing of the rooms, which ensured a peaceful stay.

Food & Dining

Guests were delighted with the food and dining experience at the property. The chef prepared delicious meals, including traditional Kerala sadya, fish curry, and egg curry. Guests appreciated the variety of options available, including a buffet. The dining area was well-designed and had modern communication facilities. Some guests also enjoyed the black coffee and dairy-free meals that were prepared for them.

Amenities

Guests were impressed with the amenities available at the property. The indoor pool was a highlight, with some guests describing it as 'huge'. The property also had a conference room with sound equipment and air conditioning, making it ideal for work conferences or family reunions. The property had a beautiful garden, a butterfly garden, and a lotus pond. Some guests also enjoyed boating on the pond.

Staff

Guests were impressed with the level of service provided by the staff. They were friendly, supportive, and went above and beyond to ensure guests had a wonderful experience. Some guests appreciated the staff's attitude and behavior, while others were impressed with their customer service. The staff were also attentive and helpful, ensuring that guests with dietary restrictions were provided with suitable meals. Some guests also appreciated the staff's efforts to maintain the property and keep it clean.