The property has received mixed reviews from guests. While some have praised the comfortable rooms, friendly staff, and convenient amenities, others have complained about the uncleanliness, unprofessionalism, and lack of basic facilities such as hot water and room service. Some guests have also mentioned issues with the maintenance of the property, including dirty bedsheets and bathrooms, broken TVs, and poor ventilation. However, a few guests have appreciated the location and the helpfulness of the staff.