I was "checked in" to the hotel at 10a of january 25, even though my stay was supposed to be fully refundable until midnight of that same day. At 9p, i tried to issue my refund, but makemytrip wouldn't let me, saying i already checked in. I called food-planet guesthouse and spoke about this issue, and they said there was nothing they could do about it. Instead, they just pocketed my money knowing full well i had the right to a free cancellation, and knowing that i wouldn't show up. They could have offered to send me the money they'd gotten by upi, but instead they chose to pretend their hands are completely tied. Therefore, even if the 'check in' wasn't their fault (i'm not sure this is true, i found them to be at fault and will leave this review.