Guests truly appreciate the outstanding hospitality and courteous staff at this property, often mentioning the helpfulness and attentiveness of team members like the General Manager. The food consistently receives high praise for flavor and variety, although there are a few calls for more options, especially at breakfast. The rooms are noted for their cleanliness, spaciousness, and comfort, complemented by stunning views of the surrounding hills. The property's prime location, close to the railway station and the market, along with complimentary shuttle services to Banganga and the helipad, adds to the convenience. Overall, visitors enjoy a relaxing experience, making it a favored choice for trips to Mata Vaishno Devi.