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Review Of Fortune Select Global, Gurugram - Member ITC Hotels' Group0123401234

MG Road Gurgaon, Gurgaon | 2.6 km drive to Dlf Cyberhub (Gurugram, Haryana)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.1
    Very Good

    1278 Ratings

    excellent
    44%
    very good
    31%
    average
    16%
    poor
    5%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 4
    • 5
    • 5
    • 4
    • 5
    • 3
    • 5
    • 5

    Rating Categories

    • Hospitality4.2
    • Facilities4.0
    • Food4.1
    • Room4.1
    • Cleanliness4.2
    • Value For Money3.9

    Sort by:

    Positive first
    4.0

    Good Stay

    atash p.business

    ok stay, twin bed wasn't there but gave extra bed. Good location proximity to major areas. rooftop bar was undergoing renovation so missed it.

    Travel Month: Oct 2025

    Room: Deluxe Room

    • user photos
    • user photos

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Wed Oct 15 08:15:01 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurgaon! Thank you for choosing Fortune Select Global, Gurgaon for your recent visit to Gurugram. We appreciate you for taking time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. Thank you so much for your acknowledgment of our team’s genuine care and concern. Your appreciation has been conveyed to the team. I feel so honored to be leading a team of young ladies and gentlemen who with all their heart try to go that extra mile to bring a smile on each and every guest. We look forward to many more opportunities to be at your service, and hope to see you again soon. Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    d r.business

    Good place and the staff were very helpful and made my time at hotel eventful. I had in room dining which was affordable and tasted great

    Travel Month: Oct 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Wed Oct 15 08:15:22 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurgaon! Thank you for choosing Fortune Select Global, Gurgaon for your recent visit to Gurugram. We appreciate you for taking time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. Thank you so much for your acknowledgment of our team’s genuine care and concern. Your appreciation has been conveyed to the team. I feel so honored to be leading a team of young ladies and gentlemen who with all their heart try to go that extra mile to bring a smile on each and every guest. We look forward to many more opportunities to be at your service, and hope to see you again soon. Warm Regards, Ajinkya Salunkhe General Manager

    3.0

    Average Stay

    balagopal s.solo

    Stay was ok. The response time of room service/ fulfilment of any requirements is very slow. Overall experience was average.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Fortune Club Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:36:48 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing Fortune Select Global, Gurugram for your recent visit to Gurugram and for the review of your stay with us. We are glad that you enjoyed your visit and that you had seamless experience with us. However, we are sorry for the concern you mentioned. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure we are well poised to serve you better during your next stay. Thank you again for being our guest and we look forward for many more opportunities in near future. Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    veer k.

    Ok

    Travel Month: Sep 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:37:09 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    1.0

    Terrible Stay

    anand m.group

    Location is great.. Food is awesome, we loved their food and food service... but main thing their toilet is every time water there in floor.. WC health faucet is left side generally every where right side... WC area no nali trap.. such a big hotel how they can make silly mistakes...!!

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:40:53 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to stay at Fortune Select Global, Gurugram. It is disappointing to read that we did not meet your expectations during this recent visit with us. We understand your dissatisfaction from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We look forward for another opportunity to make amends. Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    gunjan b.couple

    The room was big, very neat and clean. Food was tasty and delicious. Staff was very polite and helpful. It was a great work cum family stay. Location is also awesome, walking distance from metro station. Highly recommended.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Fortune Club Superior Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:37:33 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    2.0

    Poor Stay

    akshay.solo

    I stayed in room number 707 at Fortune Select Global, Gurugram - Member ITC Hotels Group, Gurgaon from 15-18.09.2025. 1. Rooms are very Musty smelly and it might be because of the excessive moisture or humd condition in the room. 2. Room sleepers, shoe cleaning and shaving kit are not available. 3. Bath soap is not available. 4. There was nothing available to wipe feet after coming out of the bathroom. 5. On the first day, my colleague and I noticed that the same vegetables that were in Buffet lunch also appeared in Buffet dinner. And despite this, there was a difference of Rs. 100-150 between the prices of the two meals. Almost the same menu was available for even everyday meals. 6. On the last day of billing, I noticed some difference (Rs. 100-150) in the rates of buffet lunch and buffet dinner. When I asked the reception lady (who was really helpful), she asked the senior manager of the restaurant and the senior manager took about 10-15 minutes to find out the reason for the difference. Which I thought was really wrong. Even after this, I thanked the person, but he left with a somewhat angry attitude. If I compare this hotel with Fortune Select Global in Vapi, the hotel, service and food there in Vapi were 5 times better than the services in Gurugram. Also, the staff in the restaurant there are very active and cooperative.

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:40:59 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to stay at Fortune Select Global, Gurugram. It is disappointing to read that we did not meet your expectations during this recent visit with us. We understand your dissatisfaction from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We look forward for another opportunity to make amends. Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    shobha p.solo

    Friendly and professional service, good food, good rooms, good responsive staff.

    Travel Month: Sep 2025

    Room: Fortune Club Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:37:40 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    shortband sweet stay

    vikram l.solo

    it feels like home going back there. the fom and his team incl the doorman recognizes you. thats more than any loyalty or rewards program. jatin from f and b was very polite yet effective.

    Travel Month: Sep 2025

    Room: Fortune Club Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:37:55 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    excellent

    minal p.business

    People hotel ambience facilities and service everything is awesome. I got an upgrade to CEO suite and I thoroughly enjoyed the stay.

    Travel Month: Sep 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:37:59 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    4.0

    Good Stay

    rupesh s.business

    I just stayed for a night still experience is ok ok. Property is centrally located. Rooms size is good of single occupancy. No switches for charging multiple devises, only one charging point is available. Food is not as per mark, I placed the order of Grilled fish without cream still they served with cream.

    Travel Month: Sep 2025

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    • user photos

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:06 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    3.0

    Average Stay

    aakriti m.group

    The hotel rooms are not at all good. They are not maintained and looks like very old property. They need a makeover

    Travel Month: Aug 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:41:12 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to stay at Fortune Select Global, Gurugram. It is disappointing to read that we did not meet your expectations during this recent visit with us. We understand your dissatisfaction from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We look forward for another opportunity to make amends. Warm Regards, Ajinkya Salunkhe General Manager

    4.0

    Good Stay

    nitin b.business

    the asset is old and visible wear and tear can be observed throughout the property. I liked their fitness center and restaurant which probably is the least worn out. not sure about other amenities. Rooms were clean and so was the linen. T the asset is old and visible wear and tear can be observed throughout the property. I liked their fitness center and restaurant which probably is the least worn out. not sure about other amenities. Rooms were clean and so was the linen.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:15 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    4.0

    business trip

    somesh s.solo

    Comfortable stay at the hotel with timely check-in and checkout without any issues. Good breakfast spread.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:44:28 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    murgesh b.solo

    "The hotel was beautiful, with clean and comfortable rooms

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:22 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent

    puneet s.group

    Everything was nice, staff the vibe, cleanliness, food 👌🏻. Stayed for 01 night only, quite good experience as far as budget goes

    Travel Month: Jul 2025

    Room: Fortune Club Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:26 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    5.0

    Excellent Stay

    ishan a.business

    Very good experience. Every single member of the staff greets you with smile whenever and wherever they meet you. Its very heart warming. Everything was good. They always provide complimentary fruits during the day to the room.

    Travel Month: Jul 2025 (9-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:30 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    2.0

    Poor Stay

    manoj k.solo

    no balcony and too much cost for stay and room service was higher

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:39:43 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to stay at Fortune Select Global, Gurugram. It is disappointing to read that we did not meet your expectations during this recent visit with us. We understand your dissatisfaction from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We look forward for another opportunity to make amends. Warm Regards, Ajinkya Salunkhe General Manager

    4.0

    Good Stay

    mariyakandi j.solo

    Location is good peaceful place and food was also good.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:38:39 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to Fortune Select Global, Gurugram for your recent visit. It is such a pleasure to note your heartfelt compliments for our hotel & its services. It was a great pleasure to serve you. Every member of my team is overjoyed to know that our services and hospitality have met your expectations and we were able to create everlasting memories for you. We have also taken a note on your feedbacks. We sincerely appreciate your patronage and look forward to many more opportunities to be at your service Warm Regards, Ajinkya Salunkhe General Manager

    2.0

    Poor Stay

    shivam j.

    Every time i stepped our of the room, the room key stopped working. I had to go to reception multiple times to get it sorted. Towels were dirty and the rooms were not well lit. If one needed to work/study, it would not be possible in such light.

    Travel Month: Jun 2025

    Room: Deluxe Room

    Fortune Select Global, Gurugram - Member ITC Hotels' Group has replied on Sat Oct 04 08:39:49 IST 2025

    Dear Guest, Greetings from Fortune Select Global, Gurugram! Thank you for choosing to stay at Fortune Select Global, Gurugram. It is disappointing to read that we did not meet your expectations during this recent visit with us. We understand your dissatisfaction from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. Your feedback is important to us as we are continually striving to better our guest experience, so we thank you for sharing your comments. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We look forward for another opportunity to make amends. Warm Regards, Ajinkya Salunkhe General Manager

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