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Santacruz East, Mumbai | 3.9 km drive to T1 - Chhatrapati Shivaji International Airport
29 Ratings, 14 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the stunning views and proximity to the airport, which adds to the convenience of this property. The caretaker and staff receive positive mentions for their helpfulness and cleanliness. However, there are concerns about management issues, unexpected cancellations, and some negative experiences with property conditions. Overall, it's a mix of commendable service intertwined with dissatisfaction regarding management and facilities.
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great view
Great view from the apartment all the amenities provided location is also perfect
Room: Business Suite
worst ever property paid for 2 nights stayed for 0 nights.
Worst experience. Booked this property for 2 but the property manager refused to give room for 2 nights rather suggesting other far away properties. MMT was also unable to help. Still hearing we are working. Property manager is trying to save himself by saying wrong things. Attaching the pictures of property manager convo.
Room: Business Suite
good and hygiene room
Caretaker and staff are very helpful they provide good service and keep clean room.
Room: Executive Class ( Non Attached Bathroom )
Budget stay nearby airport
Apartment maintains proper cleaning and hygiene that’s makes me more comfortable to stay in this apartment and location is also good just nearby the airport
Room: Executive Class ( Non Attached Bathroom )
pics other and room other
familyvery bad property hate this property
Room: Business Suite
Best for nearby airport sta
Staying in Santacruz suite is the best choice for travelers who want to stay at the nearby airport, they provide all the essential services that make my stay more comfortable.
Room: Business Suite
Terrible Stay
stay? place was horrible, nothing was same as shown in pics rude host not safe for women
Room: Executive Class
Excellent Stay
stay was good …. i really enjoyed. i was completely satisfying stay with gagan homes ..🏠
Room: Business Suite
Average Stay
with my friend reference, I found property but as per last we stay this time not too good property as per last we get.
Room: Business Suite
Good stay for family you can enjoy with family and friends nice room
familyNice room breakfast was good entrance of appartments average nice room breakfast was good entrance of appartments average
Room: Business Suite
Nice stay
familyIt was nice location near airport you can spot flights every 5 min also it's near elco market highly recommended for stay.
Room: Business Suite
Gagal Home - Santacruz Suite has replied on Mon Aug 05 16:53:44 IST 2024
Greetings from Gagal Home - Santacruz Suite,Thank you for your feedback! We’re glad to hear that you enjoyed the convenience of our location near the airport and Elco Market. It’s great to know that the frequent flight spotting added to your experience. We appreciate your recommendation and hope to welcome you back soon!
Terrible Stay
On the day of arrival, i received a call that property i have booked is not available as there is not water in the apartment. Then the owner switched me to other accommodation, where i had to wait for 2 hours before it is cleaned up. To my utter shock, it was an under construction property and loud noises of drilling being heard all the day till 6 pm. Overall it was an horrible experience.
Room: 2 BHK Apartment
Gagal Home - Santacruz Suite has replied on Thu Apr 25 21:13:54 IST 2024
Greetings from Gagal Home - Santacruz Suite. Thank you for the review, We are sorry for the inconvenience caused to you. We have noted the concern raised by you and will look into the issue. Hope to serve you again in near future.
Worst Experience… Poor Hygiene
Not worthy for staying … poor management. I would demand for a full refund … if they tend so………………..
Room: Executive Class
Gagal Home - Santacruz Suite has replied on Sun Apr 21 15:26:53 IST 2024
Greetings form Gagal Home - Santacruz Suite. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly and ensure a more comfortable stay for our future visit. Thank you.
Best in apartment service
Everything simply fabulous from bansilal (care taker and chef ) to location ambience quality. This all reasons. Akes it perfect stay
Room: 3 BHK Apartment
Gagal Home - Santacruz Suite has replied on Mon Dec 18 00:04:14 IST 2023
Greetings from Gagal Home - Santacruz Suite. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Hope to serve you again. Thank you
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