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Apartment featuring a kitchen, living room, caretaker & Wi-Fi

Review Of Gagal Home Service Apartment | Rooms & Suites

Borivali East, Mumbai | 2.4 km drive to Borivali Gate, Sanjay Ghandhi National Park

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.3
    Good

    237 Ratings, 140 Reviews

    excellent
    29%
    very good
    23%
    average
    18%
    poor
    10%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 3
    • 1
    • 1
    • 5
    • 5
    • 1
    • 4
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness3.8
    • Value For Money3.3
    • Food3.1
    • Facilities3.4
    • Checkin Experience3.1
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    Reviews Summary

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    This property features some highlights like a cooperative and friendly staff, with several reviewers noting good clean rooms and great food that feels homely. The location is also convenient for commuting, especially near major highways. However, there are significant concerns about maintenance issues, mixed up booking addresses, food variety limitations, and unresponsive management. The experience seems very hit-or-miss, with some guests feeling satisfied while others faced major disappointments.

    Sort by:

    Positive first
    1.0

    worst stay

    dipa c.business

    very bad experience, what is shows on picture , in real it’s too different

    Travel Month: Sep 2025

    Room: Executive Class Non Attached Bathroom

    1.0

    Scam location

    hassan k.business

    Total scam the room is somewhere else and not in the location described in the app, it turned out to be their corporate office and the room was far away, it had dirty towels hanging on the back of the room. At this rate i would have booked ginger hotel

    Travel Month: Aug 2025

    Room: Executive Class Non Attached Bathroom

    5.0

    Excellent Stay

    manish b.couple

    mast hai ❤️

    Travel Month: Aug 2025

    Room: Executive Class Non Attached Bathroom

    4.0

    Good Stay

    soumaya s.

    They have the best place bit they need to work on maintenance. The bathrooms had problems related to flush or water leakage. All other things are nice.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Golden Class|1 BHK Private Suite

    5.0

    Excellent Stay

    ashish v.business

    good experience and can stay once

    Travel Month: Apr 2025

    Room: Executive Class Non Attached Bathroom

    3.0

    Average Stay

    abhishek p.

    No proper cleaning, no any proper knowledge of care taker and breakfast quality is so so.

    Travel Month: Apr 2025

    Room: Executive Class Non Attached Bathroom

    3.0

    Average Stay

    jafar a.

    The experience with the apartment, rooms and the caretaker all are awesome. I gave it a 3 star rating just because the apartment location was changed at the last minute by the host where there was parking not available, i struggled a lot because of the parking slot issue. Parked at road along with waste

    Travel Month: Jan 2025 (3-Night Stay)

    Room: 1 BHK Private Suite

    3.0

    Average experience

    nupur k.solo

    Google map helped me to reach the location. They didn't offer any welcome drink. They didn't offer that much food which was written.

    Travel Month: Jan 2025

    Room: Executive Class Non Attached Bathroom

    • user photos
    • user photos
    • user photos
    4.0

    My stay experience

    arkajeet g.loyalty-iconbusiness

    Location wise complicated as you won't find signage board, food was prepared by the caretaker of the flat at his own tasted so so. , services i can so good not bad at all.

    Travel Month: Nov 2024

    Room: 1 BHK Private Suite

    • user photos
    • user photos
    3.0

    Average stay

    couple

    The location that's mentioned here is not the actual stay location. The property owner asked us to travel to another property which was 1.5 kms away from the location mentioned on MMT. They don't entertain late checkouts. The caretaker will keep knocking your door every 5 mins until you finally check out. I am giving 3 stars only for the cleanliness of the Room and bathroom. Rest everything was compromised here.

    Travel Month: Oct 2024

    Room: Merit Class

    5.0

    Thankyou for best ser

    yogendra j.business

    Stayed here for business purposes. They always provide us with the best service from top to bottom, clean apartments, and a hygienic stay. All amenities are available, and the food quality is awesome.

    Travel Month: Oct 2024

    Room: Merit Class

    • user photos
    • user photos
    • user photos
    5.0

    Wonderful property

    arpit m.business

    Very nice property, nice stay. It will be good if they offer some more items in breakfast. Overall it is a nice stay.

    Travel Month: Sep 2024

    Room: Executive Class Non Attached Bathroom

    4.0

    Good Stay

    rajnikant.

    Nice place to stay. Building maintain nicely. Breakfast is too good. Very good house keeping service.

    Travel Month: Sep 2024

    Room: Merit Class

    3.0

    Average Stay

    nida s.loyalty-iconfamily

    Ok not good for us because cleaning is not good and breakfast u have choose only one food thats why we don't like this

    Travel Month: Aug 2024

    Room: Executive Class Non Attached Bathroom

    1.0

    Very bad experience

    gaurav s.loyalty-iconsolo

    Ac was not working room was stinking too much mosquitoes and not one to help address given on make my trip was wrong when called someone from hotel they sent me location of a government guesthouse with bad in shape. Was really very upset after paying decent amount got this suffering

    Travel Month: Aug 2024

    Room: Merit Class

    • user photos

    Gagal Home Service Apartment | Rooms & Suites has replied on Mon Aug 19 22:22:53 IST 2024

    Greetings from Gagal Home Service Apartment! Dear Gaurav Singh, we sincerely apologize for the issues you encountered, including the AC, cleanliness, and incorrect address. This experience is certainly not reflective of our standards. We appreciate your feedback and will address these concerns immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

    1.0

    Not recommended. Do not waste your money

    rahul.loyalty-iconbusiness

    The pictures of the rooms were different from what was provided. The room was very small and dirty. we were forced to stay in the room. Upon complaining they provided another room but it didn't change much.

    Travel Month: May 2024 (3-Night Stay)

    Room: Golden Class

    Gagal Home Service Apartment | Rooms & Suites has replied on Mon Aug 12 16:09:08 IST 2024

    Greetings from Gagal Home Service Apartment! We sincerely apologize for the discrepancies between the pictures and the room you received, as well as for the issues with cleanliness and size. We regret that the second room also did not meet your expectations. Your feedback is crucial, and we will address these concerns to prevent similar situations in the future. We appreciate your patience and hope to have the opportunity to provide you with a much better experience next time. Thank you for bringing this to our attention.

    5.0

    Excellent Stay

    vishal s.loyalty-iconbusiness

    Nice

    Travel Month: Apr 2024

    Room: Merit Class

    Gagal Home Service Apartment | Rooms & Suites has replied on Sat Jul 20 23:27:18 IST 2024

    Greetings from Gagal Home Service Apartment! Thank you for your kind feedback. We are delighted to hear that you had an excellent stay with us. It was our pleasure to host you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

    2.0

    Worst location

    harnish p.loyalty-iconfamily

    Worst experience ever had, location mentioned on my booking was not actual location of apartment that is office address

    Travel Month: Jan 2024

    Room: Executive Class Non Attached Bathroom

    Gagal Home Service Apartment | Rooms & Suites has replied on Sun Apr 21 20:03:57 IST 2024

    Greetings from Gagal Home Service Apartment, Thank you for the review, We are sorry for inconvenient caused to you but, our guest never faced any issue such as. Hope to serve you again in near future.

    1.0

    Bad experience, worthless, too small room, smelly rooms and air conditioner

    tejas k.loyalty-iconbusiness

    Smelly ac, very small room size, no air ventilation. Not worth to pay for such a bad property.

    Travel Month: Jan 2024

    Room: Executive Class Non Attached Bathroom

    Gagal Home Service Apartment | Rooms & Suites has replied on Sun Jan 21 00:05:16 IST 2024

    Greetings from Gagal Home Service Apartment. Thank you for the review, we are sorry for the inconvenience caused to you. The descriptions of the hotel rooms are uploaded on the website. So, the booker can get an idea before booking. Our rooms have ventilation. We assure you that we provide the best service and maintain the cleanliness of our hotel and hotel rooms. Hope to serve you again in the near future.

    1.0

    Horrible experience

    ashutosh k.loyalty-iconbusiness

    The first problem started with the address and location. I don’t see the address in the booking details. Customer care was not receiving the call. No welcome drink and even a packed bottle of water was provided after a hectic exploration experience. Pretty bad

    Travel Month: Jan 2024

    Room: Merit Class

    Gagal Home Service Apartment | Rooms & Suites has replied on Tue Mar 26 15:34:42 IST 2024

    Greetings from Gagal Home Service Apartment | Rooms & Suites. Thank you for the review, We are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

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