Our stay at the hotel was disappointing. The flush in the bathroom was not working, and in the morning, there was no water in any of the taps. The rooms don’t have intercoms, so we had to call their personal number, which was switched off in the morning. There was no one at the reception to report the water issue. The AC remote was also not working. Breakfast was only available after 9:00 AM, which was inconvenient. While the location of the property is good, the overall facilities were very poor.
GOA RESORT has replied on Fri Oct 10 14:48:46 IST 2025
Dear deeksha ray,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you faced during your stay. The issues with the bathroom facilities, water supply, and lack of communication access through intercoms are certainly not reflective of the standards we aim to maintain.
We also apologise for the unavailability of staff during your time of need and the inconvenience caused by the non-functional AC remote and delayed breakfast service. Your concerns have been noted and shared with the relevant teams for immediate attention and improvement.
While we're pleased to know you found the location satisfactory, we regret that the overall experience did not meet your expectations. We appreciate your feedback, as it helps us improve and provide a better experience to our future guests.We look forward to welcoming you back soon!
Warm regards,
Reservation Manager.
Goa Resort.