• Heavy rain outside, I’m in an important meeting, and I urgently order medicines & electrolytes (because, you know, health). Zepto guy reaches the security gate. I politely request security to keep it so I can collect later.
• Security says: “No, the guest must come 500 meters in the rain to collect it.”
• Manager proudly adds: “We will not accept anything. Guests must walk and get it.”
I guess in Gokulam Grand’s world, the five-star experience means:
☔ Walk through pouring rain for your own medicine.
📦 Forget convenience — staff here won’t even hold a packet for 5 minutes.
⚡ Hair dryer? Stops twice due to electricity issues.
❄ AC? Fixed temperature. Like it or not.
I’ve stayed in countless 5-star hotels… never seen such “premium” treatment where guest comfort is so proudly ignored.
Thank you, Gokulam Grand, for showing me that in your hotel, the guest is truly… on their own.
#GokulamGrand #HospitalityFail #LuxuryOrLuggageService #PatheticService
Gokulam Grand Hotel & Spa has replied on Thu Aug 14 20:15:06 IST 2025
Dear Tanoj,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially with the challenges posed by the weather and the service you received. Your comments regarding the handling of deliveries and the issues with the amenities are taken seriously, and we will address them with our team to improve our guest experience. We appreciate your insights and hope you will consider giving us another opportunity in the future.
Warm Regards,
Shafee Ahmed
Area General Manager
