Rooms had cockroaches, bed hight was high than normal, that was uncomfortable for my lady colleague. Room service was pathetic, they provide spoon/fork or tissue paper only on request else they just send the ordered food in quarter plate without realising it will be uncomfortable for guests to take the starters from the plate. Staff is completely non- courteous, no smile no assistance. I asked manager the distance from Chennai to Mahabalipuram and he told me he is Muslim.
My lady colleague was getting her heavy bag from staircase, staff saw it but didn't bother to assist her.