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Review Of Grand Residency

Madurai Main, Madurai | 5 minutes walk to Meenakshi Amman Temple

    User Rating & Reviews

    • everyone
    • solo
    • business
    • family
    3.0
    Good

    60 Ratings, 22 Reviews

    excellent
    12%
    very good
    28%
    average
    23%
    poor
    27%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 3
    • 4
    • 2
    • 3
    • 3
    • 2
    • 2
    • 1
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property's friendly staff and good location near temples and shopping areas. While some rooms are noted to be small and lacking basic amenities like parking and food options, others found the rooms clean and the services decent. However, concerns about hygiene, ventilation, and AC issues were frequently mentioned, indicating areas needing improvement.

    Sort by:

    Positive first
    4.0

    Make my trip is best service app i have good experience with us make my trtter

    santosh k.business

    Hotel is ok but AC not working properly as compared to rate they will not provide us better service

    Travel Month: Jun 2025

    Room: Double AC Room

    3.0

    Regarding stay and parking

    family with 1 kid

    Room was good. Hotel location poor. Grand residency comes in town hall area of madurai. Very congested place. They don't have four wheeler parking available. I need to take travel some distance to find a parking space. Which was a very bad experience. If your planning to go by a four wheeler please dont choose this one. Ventillation is minimal if we are refreshing and going out it is fine... staying long in room will be uncomfortable Room was good. Hotel location poor. Grand residency comes in town hall area of madurai. Very congested place. They don't have four wheeler parking available. I need to take travel some distance to find a parking space. Which was a very bad experience. If your planning to go by a four wheeler please dont choose this one. Ventillation is minimal if we are refreshing and going out it is fine... staying long in room will be uncomfortable

    Travel Month: Jun 2025

    Room: Double AC Room

    2.0

    Hotel sta

    ensilin g.business

    dirty bathroom. too small room. no water was kept in the room. even after asking they told to take it from the can.

    Travel Month: May 2025

    Room: Double AC Room

    2.0

    Poor Stay

    sukanya s.

    We had already booked the hotel and made full payment, in spite of that our room was not made available, the hotel authorities never picked up the call, and provided the wrong contact number in the mmt website, later contacted mmt and they provided an alternative contact number.

    Travel Month: Jan 2025

    Room: Triple Bed AC

    2.0

    Poor Stay

    smita n.family

    Not plea-sent stay, very interior, cleanliness not maintained, bedsheet not provided. Blanket stinging.

    Travel Month: Jan 2025

    Room: Double AC Room

    2.0

    Poor Stay

    phani k.loyalty-icon

    Very poor quality of rooms, no ventilation, stinking, toilets very small, rude staff, no help or support from staff for luggage and room cleaning, even if they have to clean which has to be done from hotel side they demand tips.

    Travel Month: Aug 2024

    Room: Double AC Room

    Grand Residency has replied on Thu Nov 14 10:57:43 IST 2024

    Thanks for the feedback sir. We will look in it. We will Resolve the problems .

    5.0

    Excellent Stay

    diya.

    The stay was excellent the room service was good and the location has been prime

    Travel Month: Jul 2024

    Room: Single Room Non AC

    Grand Residency has replied on Thu Nov 14 10:53:08 IST 2024

    Thanks a lot sir

    3.0

    Average Stay

    abinaya a.

    Hotel tarriff was budget friendly but the check in and check out time was very short, rooms are too small for single person bed is good. Bathroom is neat and clean.

    Travel Month: Jun 2024

    Room: Single Room Non AC

    Grand Residency has replied on Thu Nov 14 10:54:07 IST 2024

    Thank a lot

    2.0

    Poor Stay

    syam m.

    I booked 4 bed (single room) for april 3 checkin. I booked it two weeks back already and when i reached hotel, they said they are not aware of such booking. clearly mentioned the booking is confirmed on my voucher. Finally they said they will allocate a room by 8pm. I have to adjust in another room with 4 members till 8pm. They given 4 bed room by 8pm, but ac was not working. They didnt have anyone to check and finally i had to move to another 3 bed single room and 4 of us have to adjust in that. I am going to initiate a dispute on this and should refund the price difference as i didnt stay in booked 4 bed

    Travel Month: Apr 2024

    Room: Four Bed AC

    Grand Residency has replied on Thu Nov 14 11:04:21 IST 2024

    Sorry for the inconvenience. We will clear the problems. Looking in it. Changing the staff and having a new staff for booking also the complain will resolve on the second it self. Thanks for your feedback.

    2.0

    Poor Stay

    manoj k.loyalty-icon

    Very bad experience. Old aged manager is very rude and arrogant. His way of talking is worthless. Check in time is 04:00 p. M. While check out is 11:00 a. M. They have time cushion for 4-5 hours and they demand extra amount who arrives a little before 04: p. M. Very awkward and painful. Suggesting not to stay at that property.

    Travel Month: Mar 2024

    Room: Four Bed AC

    • user photos

    Grand Residency has replied on Thu Nov 14 11:04:49 IST 2024

    Sorry for the inconvenience. We will clear the problems. Looking in it. Changing the staff and having a new staff for booking also the complain will resolve on the second it self. Thanks for your feedback.

    3.0

    Average Stay

    satyanarayana k.family

    Small rooms compared to photos. Okay for the price and location. Service is good and cooperative staff.

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Double AC Room

    Grand Residency has replied on Thu Nov 14 11:07:07 IST 2024

    Thanks for the feedback. We will develop to get 5 star rating.

    1.0

    Terrible Stay

    br s.business

    Room was very small, there was no chair, there was no food not eve-an tea. Not good services. Overall not good

    Travel Month: Jan 2024

    Room: Double AC Room

    Grand Residency has replied on Thu Nov 14 11:07:35 IST 2024

    Sorry for the inconvenience. We will clear the problems. Looking in it. Changing the staff and having a new staff for booking also the complain will resolve on the second it self. Thanks for your feedback.

    4.0

    Good Stay

    sarath k.family

    very good hotel comfortable stay and safety. housekeeping service nice and overall hotel very good Madurai best hotel stay thank you

    Travel Month: Jan 2024

    Room: Double AC Room

    • user photos
    • user photos
    • user photos

    Grand Residency has replied on Sun Dec 22 19:36:35 IST 2024

    Thanks a lot 🙏

    2.0

    Horrible, parking, food, service

    abhishek a.family

    No parking available. Hotel is located in very busy market street. Can’t get your car inside hotel street. No food available in hotel. Have to take from outside. No water heater. Bathroom was too small and old, not maintained properly. No service boy to carry your bags. We booked during pick time and there was no option to change so we stayed there with lot of difficulty

    Travel Month: Dec 2023

    Room: Double AC Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    sitangsu k.loyalty-icon

    Ok

    Travel Month: Dec 2023

    Room: Double AC Room

    Grand Residency has replied on Sun Dec 22 19:35:36 IST 2024

    Thanks a lot🙏 ..

    3.0

    Average Stay

    p v.

    Place is very cramped very noisy customers staff also casual

    Travel Month: Dec 2023

    Room: Double AC Room

    2.0

    Poor Stay

    shruthi v.loyalty-icon

    Bad hygiene, room isn't spacious. Bed is too high and hard. Very uncomfortable to sleep. Too much noise throughout the day and night, unable to rest adequately. No basic amenities.

    Travel Month: Nov 2023

    Room: Double AC Room

    Grand Residency has replied on Thu Nov 14 11:08:14 IST 2024

    Sorry for the inconvenience. We will clear the problems. Looking in it. Changing the staff and having a new staff for booking also the complain will resolve on the second it self. Thanks for your feedback.

    4.0

    Good Stay

    jaiprakash n.loyalty-icon

    Overall it is very good. But only lacuna is no parking slot for cars. Staff are good and helpful.

    Travel Month: Nov 2023

    Room: Double AC Room

    Grand Residency has replied on Mon Nov 27 16:19:25 IST 2023

    Thanks for your valuable feedback my guest

    2.0

    Access to the town - great! customer experience - below average

    shruthi v.loyalty-iconfamily

    The bathroom wasn't very clean. The room was filled with ants. There was no complimentary water bottle or tissue too. The bed was very hard, high and uncomfortable. The room was too small for the price. Though the staff were polite and respectful, there was too much disturbance near the front desk outside the room making it very difficult to rest even late at night. Area was very close to temple and railway station, bus stop. Accessible to everything. They must improve on hygiene, amenities and customer experience for the price charged.

    Travel Month: Nov 2023

    Room: Double AC Room

    4.0

    Good Stay

    ramesh.loyalty-iconfamily

    Nice hotel vert friendly staff and very higine rooms are bit small but two persons qiet comfortable and very close to temple, shopping,

    Travel Month: Nov 2023

    Room: Double AC Room

    Grand Residency has replied on Fri Nov 17 11:26:49 IST 2023

    Thanks for your valuable feedback!

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