I recently stayed at a hotel that looked quite nice and comfortable at first. The rooms were clean, and the overall environment was pleasant. However, the service was disappointing.
There was only one serving staff for all the guests, which made everything very slow. The staff seemed lazy and uninterested in attending to the needs of customers. On one of the days, we didn’t even receive our breakfast, which was really frustrating.
Although the hotel itself was good, the poor service completely affected the overall experience. They seriously need to improve their staffing and customer service to match the quality of the hotel.
Grandrosse Boutique - Pichola Lake Facing Hotel
Dear Guest,
Thank you for sharing your feedback with us. We are disappointed to hear that your experience did not meet your expectations. It’s great to know you found the hotel environment pleasant and the rooms clean. However, we understand how important attentive service is, and we regret that our staffing levels did not support your needs during your stay.
Your comments regarding the slow service and the missed breakfast are concerning, and we appreciate you bringing this to our attention. We are committed to improving our customer service to ensure a more enjoyable experience for all our guests.
We hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
