To express my disappointment regarding my recent stay at your resort(The Great Escape,Munnar), which fell significantly short of the standards expected from a property of your reputation.
I had originally booked a Deluxe Room, but upon arrival, I was extremely dissatisfied with its condition. The bedsheets and pillows had an unpleasant odor, and the overall ambience of the room was unhygienic and uncomfortable. In response to my concerns, I was shifted to an upgraded Super Deluxe Room.
However, to my dismay, the Super Deluxe Room was in an equally poor condition. Specifically:
The carpets were torn
Doormats were dirty
Curtains were stained and unclean
Bedsheets had holes
Lighting in the room was inadequate
These issues were not only disappointing but also unacceptable, especially for a guest who trusted the quality and comfort advertised by your property.