The heritage property, located in the center of Jammu, offers a picturesque view of the Tawi river. The property has spacious rooms, courteous staff, and good food. However, some guests have complained about the unhygienic bathrooms, poor room maintenance, and average amenities. The property has potential as a premier destination for travelers seeking an authentic experience in an old palace setting. The property lacks a pool and gym facility, but it is value for money. The breakfast spread needs improvement, but the property is good for people who love nature and culture.