The property is located close to Ooty city center and major attractions like the botanical garden, rose garden, and boat house. The rooms are spacious and the staff is friendly. However, guests have reported issues with the bathrooms, including clogged water and poor cleanliness. The swimming pool and game room are not well-maintained. Breakfast is complimentary and delicious, but non-veg food is not allowed. Overall, the property has a good location and clean rooms, but needs improvement in terms of facilities and hygiene.