Heaven Inn in Munnar is a property that has received mixed reviews from guests. While some guests have praised the exceptional hospitality, warm and welcoming staff, and impeccably clean and spacious rooms, others have faced issues with delayed check-ins, congested rooms, and poor service. The property's standout features include its cardamom garden, traditional Kerala architecture, and private pool villas. Guests have also appreciated the property's serene location, good food, and helpful staff. However, some guests have faced issues with the buffet dinner, limited dinner options, and poor Wi-Fi connectivity.