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Review Of Hilton Chennai0123401234

Guindy, Chennai | 8.8 km drive to Chennai Airport

    User Rating & Reviews

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    4.3
    Excellent

    948 Ratings

    excellent
    60%
    very good
    22%
    average
    9%
    poor
    4%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 1
    • 5
    • 5
    • 5
    • 2
    • 5
    • 5
    • 1

    Rating Categories

    • Hospitality4.6
    • Facilities4.5
    • Food4.2
    • Room4.6
    • Cleanliness4.6
    • Value For Money4.3
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    Reviews Summary

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    Guests appreciate the clean and comfortable rooms with great views and a helpful, friendly staff. Enjoyable dining experiences, particularly the breakfast spread, are frequently mentioned. The property maintains a pleasant ambiance, is conveniently located near the airport, and allows for easy access to public transport. Exceptional service leaves a lasting impression, ensuring a memorable stay.

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    Positive first
    5.0

    Excellent Stay

    jeya b.solo

    The room was clean and comfortable with a great view. Staff were friendly and helpful. Breakfast was good with plenty of options.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Thu Sep 18 09:17:50 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai) Warm Regards, Shakti Singh General Manager

    1.0

    worst hotel with no hot water

    pavithiran s.couple

    No hot water in the hotel and the reason the hotel staff gave was the heater not working for past 12 hrs lol . Worst hotel .

    Travel Month: Sep 2025

    Room: KING HILTON DELUXE ROOM

    Hilton Chennai has replied on Tue Sep 16 11:16:45 IST 2025

    Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced due to the lack of hot water in your room. This is certainly not the standard of service we strive to provide. We are deeply concerned to hear about the issue with the heater and the unhelpful response from our team. We have addressed this matter directly with the staff to ensure that such issues are handled with the utmost urgency and professionalism in the future. Please be assured that the technical issue has been resolved. We understand your disappointment and regret that we were unable to provide a comfortable and seamless stay. We truly hope you will give us another opportunity to welcome you back and demonstrate the high standards of hospitality that Hilton Chennai is known for. Warm Regards, Shakti Singh General Manager

    5.0

    Excellent Stay

    nameesh s.

    I need gst invoice

    Travel Month: Sep 2025

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Thu Sep 18 09:18:36 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. For the invoice please do reach out to the hotel directly. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai). Warm Regards, Shakti Singh General Manager

    1.0

    Terrible Stay

    nikhil g.

    The AC wasn't working. They tried to fix it but couldn't.

    Travel Month: Jul 2025

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Wed Jul 23 12:42:38 IST 2025

    Dear Mr. Gera, Please accept my sincerest apologies for the discomfort you experienced due to the air conditioning issue during your stay. I am truly sorry that despite our team's efforts, we were unable to fully resolve this matter to your satisfaction. Maintaining the highest standards of comfort and ensuring all our facilities are in perfect working order is paramount at Hilton Chennai. Your feedback highlights an area where we clearly fell short, and I assure you that we are immediately investigating this incident with our engineering team to prevent any recurrence. I would greatly appreciate the opportunity to personally discuss your stay further. Please feel free to reach out to me directly at your convenience. We hope to have the chance to restore your faith in our hotel and deliver the flawless experience you deserve on a future visit. Sincerely, Shakti Singh General Manager Hilton Chennai

    5.0

    Hilton Chennai

    solo

    The room was good, neat and clean. Food was really good and I enjoyed the stay. Staff were very friendly and helpful. Keep up the good work guys

    Travel Month: Jun 2025

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Thu Jun 26 14:43:23 IST 2025

    Dear Valued Guest, Thank you for your wonderful review! We are absolutely delighted to hear that you had such an enjoyable stay with us at Hilton Chennai. It brings us great pleasure to know that you found your room to be good, neat, and clean, and that you thoroughly enjoyed our food. Your kind words about our staff being very friendly and helpful are truly encouraging. We will certainly share your compliments with the entire team, as they work hard to ensure every guest has a memorable experience. We look forward to welcoming you back again very soon! Sincerely, Marketing Manager Hilton Chennai

    4.0

    Good Stay

    rajat s.business

    It was short and late check-in. Staff was courteous enough to extend warmth welcome and also extended a late checkout.

    Travel Month: May 2025

    Room: 2 Twin Bed Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Tue Jun 17 10:02:53 IST 2025

    Dear Valued Guest, Thank you for your feedback. We are pleased to learn that despite your short and late check-in, our staff extended a warm welcome and accommodated your request for a late checkout. Ensuring our guests' comfort and convenience, even during brief stays, remains our priority. We hope you had a comfortable stay and look forward to welcoming you back to Hilton Chennai for a longer visit. Sincerely, Marketing Manager Hilton Chennai

    5.0

    Excellent Stay

    vibhor s.

    I had a wonderful Stay at Hilton Chennai. The staff was very friendly and caring. There was a personal touch to the service. Their team, lead by Kritika at the front desk, was always smiling in assisting and responding to queries. The location, cleanliness, food service - all were top quality. Well done…

    Travel Month: Apr 2025

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Tue May 13 15:35:32 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai) Kind Regards, Manas M. Manjrekar

    5.0

    Excellent Stay

    abhishek s.family with 1 kid

    reception area mr shrinivas and pool instractor vasanth are very humble. Hotel Hilton luxury hotel.

    Travel Month: Apr 2025

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Tue Apr 29 17:51:46 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai) Kind Regards, Manas M. Manjrekar

    5.0

    Excellent Stay

    vinayaka v.

    The staff at Hilton Chennai were highly professional and incredibly responsive, ensuring a seamless stay. The food was absolutely delicious, offering a delightful dining experience.

    Travel Month: Mar 2025

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Mon Apr 14 11:12:59 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai) Kind Regards, Manas M. Manjrekar

    1.0

    Luxury at Its Finest… If You Enjoy Paying for the Brand Name Alone!

    n p.loyalty-iconbusiness

    The screen refused to change hence I chose this for the review - https://docs.google.com/document/d/1uJFaFNw_1QJBnDJl3zSrmxGgCd8hGMOxmdYhHxfQbZ0/edit?tab=t.0

    Travel Month: Jan 2025

    Room: KING HILTON DELUXE ROOM

    Hilton Chennai has replied on Mon Apr 14 11:13:04 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai) Kind Regards, Manas M. Manjrekar

    5.0

    Good stay

    ramasamy r.family

    Got a good stay in chennai after rejecting three of its competitors and felt made the right decision

    Travel Month: Jan 2025

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Mon Mar 03 18:54:51 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of

    4.0

    Pleasant stay

    mehuli m.loyalty-iconfamily

    We enjoyed the hospitality of the staff, especially in the restaurant and the housekeeping. Had an excellent conversation with chef shibu. The rooms are quite good, but a lot of the appliances seem a little dated. It took a very long time for the air-conditioning to actually cool the room when we checked it, which was not very pleasant. The response time for coming and checking the air-conditioning was way too long for a hotel of this category. While it falls under the business hotel category it really would not do any harm to add some form of indoor recreation like a games room. The breakfast buffet was very good.

    Travel Month: Dec 2024

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Fri Jan 03 10:14:18 IST 2025

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, and prompt service has impressed you. We value the lavish praises and your warm recognition of our hospitality. It will certainly inspire us to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram @hiltonchennai)

    1.0

    Terrible Stay

    naushad a.loyalty-iconbusiness

    Room service is pathetic i have called them multiple times for help but no body turned up, they were sounding rude

    Travel Month: Nov 2024

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai

    Dear Valued Guest, Please accept our sincerest apologies for the utterly unacceptable experience you encountered with our room service. We are deeply concerned and dismayed to learn that your calls were not attended to, that no one turned up to assist you, and that the interaction you had was rude. This is certainly not the standard of service we pride ourselves on at Hilton Chennai. We have immediately escalated this matter to the highest level within our Food & Beverage and Guest Services teams for a thorough investigation and immediate corrective action. Such a lapse in service and guest interaction is intolerable, and we are committed to ensuring this does not happen again. We would appreciate the opportunity to discuss your experience further to understand the details and personally address your concerns. Please feel free to contact us directly We hope you will give us a chance to restore your faith in our service on a future visit. Sincerely, Manas Manjrekar Marketing Manager Hilton Chennai

    5.0

    Excellent Stay

    gamini p.loyalty-icon

    Hilt-on chennai is an excellent choice for a short stay when travel-ling to chennai. The professionalism and standard of hospitality truly impressed us during our recent visit. I would especially like to commend the front desk staff member, vinod, and the bellboy, rajini kanth, for their warm and friendly demeanour. They are both valuable assets to hilt-on chennai, making our stay even more enjoyable. Gamini perera sri lanka

    Travel Month: Oct 2024

    Room: 2 Twin Bed Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Mon Sep 29 15:44:07 IST 2025

    Dear Ms. Perera, Thank you for your valuable rating and for choosing Hilton Chennai for your short stay. It brings us immense joy to know that our professionalism and standard of hospitality truly impressed you. We are especially proud that you took the time to commend Vinod from the Front Desk and Rajinikanth (our Bellboy) for their warm and friendly demeanor. We will ensure your generous praise is shared with them both, as their dedication is a wonderful example of the signature Hilton hospitality we strive to deliver. We value your lavish praises and your warm recognition of our team. It will certainly inspire us to constantly work towards exceeding the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram (@hiltonchennai). Warm Regards, Shakti Singh General Manager

    1.0

    Very bad experiance

    ashokka a.loyalty-iconcouple

    I was staying in room no 408 of hotel hilton chennai checked in on 8th oct 24. Mr ma-lick was on the reception counter. He told-me that my booking was with out breakfast. If i book the breakfast now it will be rs 1000- per head and if i directly go to restaurant then it will be rs 1200- per head. Kindly confirm that my stay was without breakfast thanks

    Travel Month: Oct 2024

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Thu Oct 10 16:04:27 IST 2024

    Dear Guest, At the outset, I would like to thank you for taking time to share your feedback, as they are crucial in our continuous efforts to improve our service and offerings. I am sorry to read about the experience you have had at the hotel, and sincerely apologize for the same. I have discussed the matter internally with my team and understanding that they had an opportunity in every interaction to make the experience better but failed to do so, I understand how you must feel since we were unable to give you a memorable experience. Please be assured, this has been addressed with the concerned Department leaders and team members to ensure more seamless experiences. I request you to please treat this as an isolated incident, and not a reflection of the services and standards Hilton Chennai stands for. We always appreciate our guests' feedback and we will use your comments constructively to improve our services and hospitality. Thank you once again for bringing the matter to our attention. Warm regards, Vinodh Ramamurthy General Manager Hilton Chennai

    5.0

    Excellent for business and corporate stay.

    anup k.loyalty-iconbusiness

    Rooms are clean, always enjoy my breakfast and one can chose from varieties of foods and locations of hotel is very good.

    Travel Month: Sep 2024

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Tue Sep 24 15:14:51 IST 2024

    Dear Guest, Thank you for your valuable rating. It brings us immense joy to know that our hospitality, room upkeep and culinary offerings have impressed you. We value the lavish praises and your warm recognition of our hospitality. Your compliments will be shared with the team as it will certainly inspire them to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. Warm Regards, Vinodh Ramamurthy General Manager

    5.0

    Excellent Stay

    ashwin j.loyalty-iconbusiness

    Property was very well maintained. Food was good. I am visiting this place almost after 6 years. But felt the same hospitality.

    Travel Month: Aug 2024

    Room: 1 King Hilton Guestroom with Bathtub

    Hilton Chennai has replied on Tue Aug 06 11:32:01 IST 2024

    Dear Guest, Thank you for your valuable rating and comments. It brings us immense joy to hear that our hospitality and culinary offerings have impressed you. We value the lavish praises and your warm recognition of our hospitality. Your compliments will be shared with the team as it will certainly inspire them to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. Warm Regards Vinodh Ramamurthy General Manager

    5.0

    Excellent Stay

    sundar m.

    Excellent hospitality and courtesy by the staff. Hotel is very beautiful with perfect hygiene. Done.

    Travel Month: Jul 2024

    Room: King Hilton Executive with Bathtub

    Hilton Chennai has replied on Thu Jul 25 10:39:53 IST 2024

    Dear Guest, Thank you for your valuable rating and comments. It brings us immense joy to hear that our hospitality has impressed you. We value the lavish praises and your warm recognition of our hospitality. Your compliments will be shared with the team as it will certainly inspire them to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. Warm Regards, Vinodh Ramamurthy General Manager Hilton Chennai

    5.0

    Hotel that make you feel at home. Clean environment in a busy city like chennai

    amit g.loyalty-iconsolo

    A nice hotel with a nice staff, neat and clean with good food. Maintain the global standard. After long time, i found a hotel in chennai that brings smile on my face

    Travel Month: Jul 2024

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Fri Jul 19 09:25:43 IST 2024

    Dear Guest, Thank you for an excellent review of your stay experience. It brings us immense joy to hear that our hospitality, upkeep and culinary offerings have impressed you. We value the lavish praises and your warm recognition of our hospitality. Your compliments will be shared with the entire team as it will certainly inspire them to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram @hiltonchennai) Warm Regards, Vinodh Ramamurthy General Manager Hilton Chennai

    5.0

    Hilt-on is high on courtesy

    nirmal m.loyalty-iconbusiness

    Have been to this property of hilt-on in chennai with lot of expectations. Found almost all expectations are fulfilled. Be it the room, sincere and courteous staff, delicious breakfast.

    Travel Month: Jun 2024

    Room: 1 King Hilton Guestroom with Bathtub

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    Hilton Chennai has replied on Tue Jul 02 15:52:22 IST 2024

    Dear Guest, Thank you for the excellent review of your stay experience. It brings us immense joy to hear that our hospitality and culinary offerings have made your stay a memorable one. Your compliments will be shared with the entire team for taking good care of you, this appreciation will certainly inspire them to constantly work towards delivering the signature Hilton hospitality and exceed the expectations of all our guests. We await the pleasure of welcoming you back at Hilton Chennai to another wonderful and memorable experience. For updates on our latest promotions, follow us on Instagram @hiltonchennai) Warm Regards, Vinodh Ramamurthy General Manager Hilton Chennai

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