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Banjara Hills, Hyderabad
3916 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property garners appreciation for its delicious buffet breakfast and polite staff. However, many guests express disappointment with the tiny room sizes, awkward bathroom layouts, and lack of basic amenities like wardrobes and enough space for luggage. While the location is convenient, the food quality and service need significant improvement, making it feel insufficient for longer stays or family visits.
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Good exper
The stay and arrangements were good. Despite the small size of the room it had all the amenities and was very comfortable. The only flaw was the bathroom design which would let water spill into the room from the gaps on the door.
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Oct 10 19:08:09 IST 2025
Dear Mr. Ajish George, Warm greetings from Holiday Inn Express Hyderabad! Thank you for sharing your feedback regarding your recent stay with us. We are delighted to know that you found the stay comfortable and appreciated the arrangements and amenities provided. We have also taken note of your comments regarding the bathroom design and the water spillage concern. Your feedback has been shared with our engineering team for review to ensure necessary measures are taken to enhance the overall guest experience. We truly value your observations, as they help us continuously improve and uphold the standards of comfort and convenience that our guests expect from us. We look forward to welcoming you back soon for another pleasant and seamless stay. Warm regards, Navin Prasad
Excellent Stay
Holiday Inn Express had a great buffet breakfast. The Manipur waitress was awesome.
Room: 2 SGL BEDS SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills
Dear Mr. Amaran Jambulingam, Warm greetings from Holiday Inn Express Hyderabad! Thank you for taking the time to share your kind feedback. We are delighted to know that you enjoyed our buffet breakfast and truly appreciate your special mention of our team member in Food & Beverage team. Your recognition has been shared with her and the entire team — it is always encouraging for our colleagues to know that their efforts have made a positive impact on a guest’s experience. We are grateful for your appreciation and look forward to welcoming you back soon for another delightful and comfortable stay. Warm regards, Navin Prasad
Average Stay
Location - okay. Little out of sight. Food - below average. Very basic and minimal options in menu, with below average performance in taste. Breakfast buffet is better, but also could do with more variety of options and more attention to taste. Facilities - good aside from the smell from the inbuilt mattress floor not being properly deep cleansed, leading to the funky odour. Staff - polite but not attentive to requests.
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Oct 10 19:13:09 IST 2025
Dear Ms. Anika Panda, Warm greetings from Holiday Inn Express Hyderabad! Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your observations and the opportunity they provide for us to review and enhance our guest experience. We are pleased to know that you found our facilities satisfactory and our team members polite. We have, however, noted your comments on food variety and taste, as well as your observation regarding the room odour and attentiveness of service. Your valuable feedback has been shared with the respective departments for immediate review and necessary improvement in these areas. At Holiday Inn Express, we continuously strive to provide a seamless, comfortable, and value-driven experience to all our guests, and insights such as yours play an important role in helping us achieve that goal. Thank you once again for your constructive feedback. We look forward to welcoming you back and ensuring a more delightful stay on your next visit. Warm regards, Navin Prasad
Terrible Stay
The room pictures look bigger online, but in reality the rooms are quite small. The washroom is divided into three separate parts – commode in one area, washbasin in the room itself, and an open bathing area separately. Overall, the layout was not very comfortable.
Room: 2 SGL BEDS SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Oct 10 19:18:14 IST 2025
Dear Mr. Yash Kumar, Warm greetings from Holiday Inn Express Hyderabad! Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value your observations and appreciate the opportunity they provide for us to further enhance our guest experience. Our rooms are designed in line with the smart and efficient Holiday Inn Express brand concept, which focuses on functionality, comfort, and convenience for modern-day travelers. The room layout, including the washroom design, is intended to optimize space and provide a contemporary experience suited for short stays. Your feedback regarding the overall layout and comfort has been noted and shared with the concerned teams for consideration in future reviews and enhancements. We appreciate your constructive input and hope to have the pleasure of welcoming you back again, where our team will be delighted to ensure a comfortable and seamless stay. Warm regards, Navin Prasad
Terrible Stay
Bad check in experience. Took half an hour to check in and finally when I went to the room, the keycard didn’t work.
Room: Superior Room BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 23 01:33:49 IST 2025
Dear Ms. Sandhya Rani, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate the time you have taken to highlight your experience. I regret to learn about the inconvenience you faced during the arrival process and with the keycard access. Please be assured that your feedback has been shared with the front office team, and we are reviewing the process to ensure a smoother and more efficient arrival experience for our guests. Your feedback is valuable in helping us enhance our service delivery, and we look forward to welcoming you again for a more seamless and comfortable stay. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Poor Stay
Paying per day for a hotel not eben worth was not justified. cramped room, wash basin inside the room...not in toilet. No table to eat or work. No chair in room. Bad smell coming always inside. All bad things one can imagine.
Room: 2 SGL BEDS SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 23 01:35:43 IST 2025
Dear Subrata Samanata, Thank you for taking the time to share your detailed feedback with us. We truly value hearing from our guests, as it helps us strengthen our services and overall experience. Our rooms are smartly designed and compact as per global brand standards, created to provide essential comfort and convenience to travelers. We understand this design approach may feel different compared to traditional hotel layouts. Your observations regarding odor, in-room amenities, and overall upkeep are very important. These have been shared with the respective teams for immediate review and corrective action to ensure a more pleasant and seamless guest experience. We appreciate your insights and hope to have the opportunity to welcome you again, providing an improved and more comfortable stay. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
worst hotel room ....not a value for mone
very very small room ....not as per their description mentioned. wash basin along with bedroom very worst idea or design chances if getting infected. rest room is partially open mode serious concern, stinky smell ....you have to sleep along with the stinky bad smell
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 23 01:37:23 IST 2025
Dear Mr. Murali, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate the time you have taken to highlight your experience, as it helps us identify areas for improvement. Our rooms are smartly designed and compact in line with global brand standards, created to provide essential comfort and convenience for modern travelers. We understand this layout may feel different compared to traditional hotel designs. Your observations regarding odor, restroom layout, and overall upkeep are very important. These concerns have been escalated to the relevant teams for immediate review and corrective measures to ensure a more pleasant and hygienic experience for our guests. We value your feedback and hope to have the opportunity to welcome you again, ensuring a more seamless and comfortable stay. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Terrible Stay
One of the worst HIEX property I have seen or stayed . terrible rooms ... there was no separation of room and toilets . Wc bath all Doris re opening rooms directly . Major hygiene concern from entrance lobby to room
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 23 01:39:30 IST 2025
Dear Ms. Vrinda Shetty, Thank you for sharing your recent experience with us. We truly value the time you have taken to provide such detailed feedback. Our property is designed on the smart and efficient Holiday Inn Express global concept, where spaces are compact yet functional. However, your feedback regarding hygiene standards, lobby upkeep, and the washroom layout are extremely important. Please be assured that these points have been shared with the concerned teams for immediate attention and improvement. Guest comfort and well-being remain our highest priority, and your feedback helps us strengthen our efforts in delivering a better experience. We sincerely appreciate your candid review and hope to have another opportunity to serve you with enhanced standards on your next visit. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
not worth the stay
Rooms very small. Dining area is congested and crowded and food is bad. The service is also just average and hence tariffs are not at all justifiable
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 23 01:41:07 IST 2025
Dear Mr. Mishra, Thank you for taking the time to share your detailed feedback with us. While our rooms and dining spaces are designed to reflect the smart, efficient concept of Holiday Inn Express, we understand that your overall experience did not meet your expectations. Your feedback regarding food quality, dining area comfort, and service standards are truly valuable and have been shared with the respective teams for review and corrective action. Guest satisfaction is our utmost priority, and feedback like yours helps us improve continuously. We sincerely appreciate your candid review and hope to have the chance to welcome you back, with a much-improved experience, in the future. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Average Stay
Check in experience was horrible. Rooms, especially the bathroom, are bit congested. The food quality has been very good. House keeping was very good, neat and well mannered staff. WiFi was not available except that got access only the last day of my 8 night stay. WiFi unavailability was disgusting.
Room: 2 SGL BEDS SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 15:46:39 IST 2025
Dear Mr. Padmanabhan K, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are glad to know that you appreciated the food quality, the cleanliness of the rooms, and the courteous service of our housekeeping team. Your kind words of recognition will certainly be shared with them. At the same time, I regret to learn about the challenges you faced with the check-in process, and especially the unavailability of Wi-Fi during most of your stay. We understand how important reliable connectivity is for our guests, and I sincerely apologize for the inconvenience caused. Please be assured that your concerns have been taken up with the respective teams to ensure corrective measures are implemented. Your valuable feedback helps us improve both our services and facilities. We truly appreciate your patience and understanding, and we look forward to the opportunity of welcoming you back for a more seamless and comfortable experience in the future. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Holiday Inn losing its Worth...
Room extremely small, it was so congested that i washbasin was right next to bedroom. Shower room was standing, could even sit and take bath. Toiletries weren't provided. Breakfast wasnt exciting / lack variety. Overall would recommend this hotel for business stay or just layover wouldnt recommend for long stay / retreat.
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 15:53:52 IST 2025
Dear Mr. Gangadiya, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your candid feedback, as they help us identify areas where we can further improve. While we are glad to know that you find our hotel suitable for short business stays or layovers, I regret to learn that the room layout, shower area, and breakfast variety did not meet your expectations, and that the toiletries were not placed in the room. Please be assured that these points have been noted with seriousness and shared with the respective teams for corrective action. Your observations are valuable to us as we continually strive to enhance both comfort and service for our guests. We hope to have the opportunity to welcome you again and provide you with a more seamless and satisfying experience. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Worst experience ever..Holiday Inn Express..it was highly disappointing
Worst experience ever. Never expected this from such a renowned hotel chain. The rooms were so small, suffocating and uncomfortable..no space to walk normally in the room..no soace to keep luggage also. No proper management no proper staff..food was 3rd grade. Not appropriate even as business hotel. Also pls hear a funny incident where we kept a food item(curd) in the refrigerator..while we checked out we asked the staff to get the same but instead he was enjoying the food in the room without our permission when we thought why is he delaying in getting our luggage we went up to check and he started to fumble requesting not to complain in reception. By the way he was the security guard of the hotel. I dont know if our luggae or safety is a concern for holiday inn
Room: Superior Room BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 15:56:59 IST 2025
Dear Mr. Todi, Thank you for sharing your detailed feedback regarding your recent stay with us. Guest observations are extremely important to us, as they help highlight both strengths and areas that require closer attention. Our rooms are designed as smart and comfortable spaces in line with global standards of the Holiday Inn Express brand, ensuring convenience and functionality for modern business and leisure travelers. However, we understand that preferences may vary, and we value your perspective. We are deeply concerned about the service-related issues you highlighted, particularly with regard to staff conduct and food quality. The incident you mentioned involving our team member is unacceptable and has been taken very seriously. Please be assured that this matter is under immediate review with strict corrective measures being implemented to prevent any recurrence. Guest trust, safety, and comfort are our top priorities, and we are committed to upholding them at all times. Your feedback is truly valuable to us, and we sincerely hope you may consider giving us another opportunity in the future to serve you better. Warm Regards, Navin Prasad
Terrible Stay
Location was fine, on the main road within a building complex, food was good, amenities were a big problem for eg- Internet not working, beds were too soft, had to sleep on the floor, the toilet seat was loose
Room: Superior Room BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 16:03:54 IST 2025
Dear Mr. Dudani, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We are glad to know that you found the location convenient and appreciated the quality of food served during your stay. Our rooms are designed as smart and comfortable spaces in line with the global standards of the Holiday Inn Express brand, ensuring a functional and modern experience for our guests. We have also taken careful note of your observations regarding the amenities, including internet connectivity, bedding comfort, and bathroom fittings. Your feedback has been shared with the concerned teams for immediate review and necessary corrective action. We truly value your input as it helps us further improve our services and facilities. It would be our pleasure to welcome you again and provide you with a more seamless experience on your next visit. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Excellent Stay
Amazing hotel with good amenities. Especially the breakfast buffet was wholesome and very delicious. Location and another great+ point is outside food is allowed!
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 16:05:15 IST 2025
Dear Mr. Sahoo, Thank you for sharing your wonderful feedback about your recent stay with us. We are delighted to know that you had an enjoyable experience and appreciated our amenities, convenient location, and the wholesome breakfast buffet. It is also nice to hear that the flexibility of allowing outside food added further comfort to your stay. Your kind words are truly encouraging for our team as we continually strive to create memorable experiences for our guests. We look forward to welcoming you back soon for another pleasant and comfortable stay. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Horrible Breakfast
There is no shelf in the room, also breakfast is horrible, Even road side shop serve better tasty food. Hotel like HolidayInn should be better
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 16:48:30 IST 2025
Dear Mr. Balaji, Thank you for sharing your feedback regarding your recent stay with us. Guest insights are extremely valuable, as they help us improve both our facilities and services. We have carefully noted your observations regarding the absence of shelving in the room as well as your comments on the breakfast experience. Your feedback on food quality has been shared with our food & beverage team for immediate review, as we continuously work towards meeting the expectations of our guests in both taste and variety. We truly appreciate your candid remarks and assure you that they will be taken into account as we enhance our offerings. We look forward to the opportunity of welcoming you again and providing you with a more satisfying experience in the future. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Excellent Stay
4
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 16:49:39 IST 2025
Dear Mr. Singh, Greetings! I hope this message finds you well. We are glad you could make great use of all that our compact rooms have to offer. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to motivate our colleagues and to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please don’t hesitate to reach out to me directly. Sincerely, Navin Prasad Holiday Inn Express Hyderabad
Excellent Stay
Stay was great ... Rooms wer clean nd tidy food was excellent
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Fri Sep 19 16:50:50 IST 2025
Dear Ms. Kavya, Thank you for sharing your kind feedback about your recent stay with us. We are delighted to know that you had a great experience and appreciated the cleanliness of our rooms as well as the quality of our food. Your words of appreciation are truly encouraging for our team and motivate us to continue delivering memorable stays for our guests. We look forward to welcoming you back soon for another comfortable and enjoyable experience. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
rooms where small and conjoined
Rooms where very small dirty bathroom pot seat was broken and they have not mentioned our complain for a day
Room: 2 SGL BEDS SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 09 17:49:16 IST 2025
Dear Ms. Kumari, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to learn that your experience fell far below expectations, particularly with the cleanliness, and bathroom facilities. Please accept my sincere apologies for the inconvenience caused, and for the delay in addressing your complaint. Your feedback has been shared with the concerned teams for immediate review and corrective action. We take such concerns very seriously and are committed to ensuring that similar issues do not recur in the future. I greatly value your candid comments, as they help us identify areas that need urgent improvement. I sincerely hope you will allow us another opportunity to welcome you back and provide a much more comfortable and satisfactory experience. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Hotel needs a revamp before it gets bad.
The hotel needs a lift up, the staff tries to manage the guest at the level best. the franchise needs to do a revamp to compete with the other hotels,
Room: 1 QUEEN BED SUPERIOR BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 09 17:55:32 IST 2025
Dear Mr. Chaubey, Thank you for taking the time to share your observations regarding your recent stay with us. We appreciate your kind words about our team’s efforts to provide attentive service and manage guest needs to the best of their ability. We also take note of your suggestions regarding property upgrades and revamp. Your feedback is valuable, and we will share it with the relevant teams and the development teams to explore ways to enhance our facilities and remain competitive in the market. We truly appreciate your candid feedback, as it helps us focus on areas of improvement. We hope to have the opportunity to welcome you back in the future and provide a stay that better aligns with your expectations. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
Good Stay
Barring bathroom rest all is ok towel was not ok asked to change it in the reception the lady took all note but she didn’t deliver afterwards called room boy n got it changed
Room: Superior Room BREAKFAST
Holiday Inn Express Hyderabad Banjara Hills has replied on Tue Sep 09 17:56:57 IST 2025
Dear Mr. Torgal, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to know that, overall, you found your stay satisfactory. I sincerely apologize for the inconvenience you experienced with the towel change and the delay in service from the reception. Please be assured that your comments have been shared with the concerned teams to ensure more prompt and consistent service in the future. We truly appreciate your candid feedback, as it helps us improve our operations and enhance guest experiences. We hope to have the opportunity to welcome you back soon and provide an even more seamless stay. Warm regards, Navin Prasad Holiday Inn Express Hyderabad
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