Very bad experience overall, insects roaming in the room, extra mattresses not provided timely, late night discussion going on but they didn’t keep promises.
Home Escape 1BHK Apartment Near Bombay Hospital has replied on Wed May 28 13:53:37 IST 2025
Dear Valued Guest,
Thank you for your feedback. We're genuinely sorry to hear about your experience and the inconvenience caused during your stay.
Please accept our sincere apologies for the delay in providing the extra mattresses and for any discomfort caused due to insects. We always strive to ensure a clean and comfortable environment, and your concerns have been taken seriously. We are already taking steps to ensure deeper pest control and more prompt service moving forward.
Regarding the late-night discussion and unmet commitments, we regret the miscommunication and are reviewing our internal processes to ensure better coordination in the future.
We truly value your input and hope you’ll consider giving us another opportunity to provide you with a much better experience.
Best Regards,
Chirag
Host, Home Escape Management