The property is located in the heart of Thekkady and has a traditional Kerala architecture. The staff is friendly and helpful. The property has spacious rooms and is close to all nearby attractions. However, some guests complained about poor maintenance of the rooms, lack of basic amenities like hot water and toiletries, and unhygienic bathrooms. The restaurant food quality was mixed, with some guests experiencing food poisoning. Overall, the property has a good location and ambiance, but needs improvement in terms of maintenance and amenities.