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COUPLE
3.5
Very Good
9 User Reviews and 25 Ratings
Cleanliness3
Room3.2
Value for Money3
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Guest Reviews
Hotel
Rated 5.0 by Aditya Gupta . Couple Traveller . Mar 07, 2021
The overall experience was great. I will recommend everyone to go for amer city hotel heritage for their stay in jaipur.
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Hotel Amer City Heritage has replied on Mar 11, 2021
Greetings sir!
thank you for taking out the time to share your experience with us. We are extremely delighted to hear that our efforts have been so well appreciated. The entire team extends their gratitude for your remarkable appreciation. Best regards. Read more
Review
Rated 4.0 by Mohit Sharma . Couple Traveller . Aug 19, 2023
I found this property on makemytrip and i have faced lots of problems in hotel like i didn't get my room in one time check in. Bit hygiene issue also i faced off in property. Food was good staff behaviour was nice they were co-operative with guests. But if i am talking about bar it was pathetic manager was too rude snacks which was they served it was dirty. It has closed at 11 pm. I suggest please main-ten some hygiene in bar change staff and change your bar timings also. I will revisit because i am satisfied with property and hotel staff except bar or bar manager behaviour and timings
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Hotel Amer City Heritage has replied on Aug 20, 2023
Thank you for raising your concern and please accept our apologies for the inconvenience caused. As already communicated to our Bar Manager as per bar timing concern in Rajasthan we are not allowed to open Bar after 11:00 Pm. and Thank you for your precious feedback. While we are... Read more
Budget hotel
Rated 4.0 by Monica Parekh . Couple Traveller . Dec 27, 2020
Hotel was clean n covid declaration was there. Central location.
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Hotel Amer City Heritage has replied on Jan 20, 2021
Greetings sir!
thank you for taking out the time to share your experience with us. We are extremely delighted to hear that our efforts have been so well appreciated. The entire team extends their gratitude for your remarkable appreciation. Best regards. Read more
Average Stay
Rated 3.0 by Vjay Makwana . Jul 04, 2023
There was no proper electric supply, no proper room service was there
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Hotel Amer City Heritage has replied on Jul 10, 2023
Dear Mr. Makwana, Thank you for sharing your feedback with us, I am Very Sorry to hear about your experience with our room service, I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly... Read more
Even if rooms are available. They will never offer you early check-in. They will demand 500rs. For early checking and they will say room no available. I am a elite member of makemytrip on my booking there is complimentary early check in free 3 hour's ago than standard timing but they denied that clearly i arrive there 8:30 am. I wait till 9:30 am. At last i have to pay 500rs. I book room in 2345 rs. Plus 500rs. And hotel offering room in 2000 rs plus early check in 500. Better book directly. Thats all my advice to all of you but room o key service o key and it's near all of tourism places.
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Hotel Amer City Heritage has replied on Aug 25, 2023
Dear Guest.
Thank you for your positive comment. We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner.
Best Regards.
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Average Stay
Rated 3.0 by Ajay Singh . Couple Traveller . Dec 26, 2020
Not looking good inside the room. Not looking good for the safety.
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Hotel Amer City Heritage has replied on Jan 20, 2021
Dear guest,
greetings!
thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm regards Read more
Dissatisfied
Rated 2.0 by Bharat Bhojwani . Couple Traveller . Jan 30, 2021
apart from booking the receptionist took 400 extra for early check-in. so total amount paid by me was 2200 aprox for a single day. And the behavior of that receptionist was really pathetic.
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Hotel Amer City Heritage has replied on Mar 11, 2021
Dear guest,
greetings!
thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm regards Read more
Terrible Stay
Rated 1.0 by Ruchika Sharma . Dec 27, 2023
The stay was made terrible by a single person! the gm mr. Vijay kumar sharma was such a rude person. First of all, he does not know anything about hotel management but still tries to be the smartest guy in the room. He doesn't have the basic information of a guest. He argued with us that we had only booked the hotel for 5 guests whereas we were 6. After showing him all the proofs of the booking of 6 people. He scoffed and went away. We paid for extra bedding, the bedding didn't arrive till 11:45 pm. He shouts on his staff in front of his guests. The next day, we had to leave early for sightseeing. We asked him about the checkout time and he said 11:00 am. We came back at 10:15 am and he didn't even allow us to sit in the rooms, he forced us to check out of our rooms earlier than the time he had said in the morning. The breakfast buffet, which was till 11:00 am was also closed earlier. Upon complaining, he acted like we were staying there for free and offered us paranthas with curd. The manager doesn't know anything about hospitality, i don't even know how did he reach this position. I never write negative reviews but this was the first time in my life where i was genuinely unhappy from a place.
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Hotel Amer City Heritage has replied on Dec 30, 2023
Dear Guest
Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time.
Warm Regards
Read more
I WON'T RECOMMEND TO ANY ONE
Rated 1.0 by Vipin Kumar Bhattla . Couple Traveller . Dec 31, 2022
Property Location - Good
Room Given - Very poor
Washroom - Pathetic
Cleaning - Poor