The property is located near the railway station and has good accessibility. The staff is polite and responsive, and the housekeeping staff is good. The rooms are clean and spacious, and the rooftop restaurant serves good food. However, some guests faced issues with poor room cleaning, unavailability of essential items, and non-functional charging ports. Some guests also complained about broken bathroom doors, wet rooms, and unhygienic conditions. The property needs improvement in prompt service and management.