Guest reviews for the property paint a mixed picture. Many appreciate the friendly and helpful staff, especially highlighting prompt service and cleanliness. However, several have concerns about room hygiene, with cockroaches and unpleasant smells being frequent issues. The property lacks a lift and has a shabby entrance, which detracts from the overall experience. While the location is near the airport and offers good transit access, the absence of an in-house kitchen and poor food quality draw significant criticism.