The property has a great location and friendly staff. The rooms are spacious and well-maintained. However, some guests have complained about rude and arrogant behavior from staff, as well as issues with cleanliness and extra charges for room service. Some guests have also mentioned limitations on ordering food and drinks. On the other hand, other guests have praised the property's cleanliness, good food, and excellent hospitality. Overall, the property seems to have mixed reviews, with some guests having a positive experience and others encountering issues with service and amenities.