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You are booking hotel for more than 30 days
Chembur, Mumbai | 2.2 km drive to Lokmanya Tilak Terminus
209 Ratings, 127 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property has mixed feedback from guests. Many appreciate the friendly and helpful staff, as well as the good food service. However, cleanliness and maintenance issues are frequently mentioned, with complaints about dirty linens, small and smelly rooms, and lack of proper amenities. The location is seen as good by some but not ideal for families. Overall, the service quality is noted positively amidst the various issues reported.
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Bad experience
Room was not clean and very bad condition..they did not offer next day soap also.
Room: Deluxe Double Room
Terrible Stay
Location is quite good but all other things like ventilation , interior (washroom) are so bad
Room: Deluxe Double Room
Excellent stay.
Location - very good Food- hygienic Amenities - Good Services- Excellent. Staffs are soo supportive.
Room: Deluxe Double Room
Good Stay
it was a great experience staying in balaji residency. the staff was friendly and very humble i found this hotel from make my trip app
Room: Deluxe Double Room
Poor Stay
Bed size was too small. Hand basin was too small. Geaser capacity was too low. Blanket was of poor quality. Bathroom mat was dirty. Overall cleaning was good. Staff and owner are decent.
Room: Deluxe Double Room
not recommended
Cleanliness poor and unhygienic, staff unsupportive, AC remote not available location was also poor.
Room: Deluxe Triple Room
SCAM !!!
We booked a room with 3 bed but got a room with 2 bed , fan doesn't work , AC doesn't work, no window, no ventilation , appliances in washroom and bathroom doesn't work , smells really bad, lots of mosquitoes. Rude and unbothered staff , Located in really bad society. TOTAL WASTE OF MONEY
Room: Deluxe Triple Room
Average Stay
I found a lizard crawling near the bed, earthworms in the bathroom and there was some noise coming at night which was very disturbing
Room: Deluxe Double Room
Terrible Stay
Worst experience ever. Please don't book this hotel. The hotel staff is very rude. The location is not good for family or couples.
Room: Deluxe Double Room
Poor Stay
Room was very small. Not properly ventilated and maintained. Hotel premises was unhygienic. Staffs were too rude.
Room: Deluxe Double Room
Terrible Stay
Me ya-ha family k sath aaya thai muze nah i pat a ye chadarpalti lodge he aur ap logo ne bhi muze family lodge hi suggest karna tha yaha aakar muze bahot gandha aur guilt feel ho rah a hai. Next time me kabhi bhi make my trip use nah i karuga
Room: Deluxe Triple Room
Terrible Stay
Service was horrible. People at the reception treated as if they are doing some mercy. Staff was not at all pleasant
Room: Deluxe Double Room
Excellent Stay
Hotel condition was very good and staff was very polite and good behaviour room also very neat and clean
Room: Deluxe Double Room
Very bad condition of room
The toilet without locking arrangement. pendent hose no water pressure. light gone off for 2 hrs on 13th. So I left the room on the 14th itself at 2.00pm.
Room: Deluxe Double Room
Poor Stay
When i arrived at the hotel my room wasn't ready. I had to wait in a different room for an hour. The room was sticking. Blanket was not in condition for use.
Room: Deluxe Double Room
Hotel Balaji Residency has replied on Sat Sep 02 15:24:33 IST 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay at Hotel Balaji Residency. Your feedback is important to us, and we deeply regret the issues you encountered. The delay in having your room ready and the discomfort you faced due to the room condition are not reflective of the level of service we aim to provide. We take your comments seriously and will work diligently to address these issues to ensure a more pleasant and comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope you will consider giving us another opportunity in the future to provide you with a better and more satisfactory stay. Your feedback is valuable to us.
They did not give gst bill
familyHotel room is very ugly, bathroom is not washed. Water bug is available in the room. I can't sleep yesterday night.
Room: Deluxe Triple Room
Hotel Balaji Residency has replied on Sat Sep 02 15:26:12 IST 2023
Dear Guest, We apologize for the unpleasant experience you had during your stay at Hotel Balaji Residency. Your feedback is crucial to us, and we deeply regret that your stay did not meet your expectations. It's concerning to hear about the issues you encountered, such as the lack of a GST bill, the room condition, and cleanliness problems. Providing a clean and comfortable environment is essential, and we are taking your comments seriously to address these issues with our team. We apologize for the inconvenience and discomfort you faced during your stay. We will work diligently to ensure that such issues are not repeated, and we hope you will consider giving us another opportunity in the future to provide you with an improved and more satisfactory experience. Your feedback is appreciated, and we take it as an opportunity to make necessary improvements.
Terrible
coupleRoom was too small. There is no space even to stand in the room. No cable connection. One of the hotel staff was rude in behaviour
Room: Deluxe Double Room
Hotel Balaji Residency has replied on Mon Jul 17 17:24:48 IST 2023
Dear guest, We apologize for the inconveniences you experienced during your stay at Hotel Balaji Residency. It is disheartening to hear that your room was smaller than expected and lacked sufficient space to move around comfortably. We understand the importance of providing spacious accommodations, and we apologize for falling short in this aspect. Regarding the cable connection, we apologize for any inconvenience caused by its absence. We will investigate the issue and ensure that all necessary amenities, including a reliable cable connection, are provided to our guests in the future. We are truly sorry to hear that one of our staff members displayed rude behavior. This is not reflective of the level of service we strive to provide, and we sincerely apologize for any discomfort or frustration caused. We take such matters seriously and will address this with the staff member involved to prevent any recurrences in the future. We appreciate your feedback as it helps us identify areas for improvement. Your comments regarding the room size, cable connection, and staff behavior will be taken into serious consideration as we work towards enhancing our services and facilities. If there are any further details you would like to share or if you have any other concerns, please do not hesitate to contact our management team directly. We value your feedback and would like the opportunity to address your concerns personally. Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Balaji Residency Management
Average stay
The room size provided was very small, hardly any space to move around. Also, the hotel is not on main road and has to walk from shallow roads to reach there as hardly any autos/taxis would accept trip to destination.
Room: Deluxe Double Room
Hotel Balaji Residency has replied on Mon Jul 17 17:25:46 IST 2023
Dear guest, We sincerely apologize for the inconvenience you experienced during your stay at Hotel Balaji Residency. We understand that the size of the room provided did not meet your expectations, and we apologize for the lack of space and discomfort caused. We strive to provide comfortable and spacious accommodations for our guests, and we regret that we fell short in this regard. We value your feedback, and we will take it into consideration as we work towards improving our room offerings and ensuring a more comfortable stay for our guests. Regarding the location of the hotel, we apologize for any inconvenience caused by its proximity to main roads and the difficulty in finding transportation options. We understand the importance of convenient accessibility for our guests and will explore ways to improve transportation services to and from our hotel. We appreciate your feedback as it helps us identify areas for improvement. Your comments regarding the room size and transportation will be taken seriously as we strive to enhance our services and facilities for the comfort of our guests. If there are any further details you would like to share or if you have any other concerns, please feel free to contact our management team directly. We value your feedback and would appreciate the opportunity to address your concerns personally. Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future. Sincerely, Hotel Balaji Residency Management
Good
Hotel is business and couple friendly. Service is good. Room is cleaned but costly. One day stay is good.
Room: Deluxe Double Room
Hotel Balaji Residency has replied on Mon Jul 17 17:26:19 IST 2023
Thank you for sharing your feedback about your experience at our hotel. We are glad to hear that you found Hotel Balaji Residency to be business and couple friendly. Providing excellent service and maintaining a clean environment are our top priorities, and we are pleased to know that you were satisfied with our service standards and room cleanliness. We understand that the cost of the room may have been higher than expected. Our pricing is based on various factors such as location, amenities, and market demand. However, we appreciate your feedback and will take it into consideration as we review our pricing strategy. We are delighted that your one-day stay at our hotel was enjoyable. It is our goal to ensure that every guest has a pleasant and comfortable experience during their stay with us. We value your feedback and appreciate your support. If you have any further suggestions or if there is anything we can do to improve our services, please do not hesitate to let us know. We look forward to welcoming you back to Hotel Balaji Residency in the future. Best regards, Hotel Balaji Residency Management
Unfit for family stay
familyCould not stay there as the place looked very shady and completely unfit for a family stay. The bathrooms were all wet and did appear to have been cleaned.
Room: Deluxe Double Room
Hotel Balaji Residency has replied on Tue Jun 27 13:56:40 IST 2023
Dear valued guest, We apologize for the inconvenience you experienced during your recent visit to Hotel Balaji Residency in Mumbai. We are truly sorry to hear that you found the place shady and unsuitable for a family stay. We take guest feedback seriously, and we appreciate you bringing this matter to our attention. Maintaining cleanliness and providing a comfortable environment for our guests is our utmost priority. We have a dedicated housekeeping team that ensures our rooms and bathrooms are thoroughly cleaned and maintained regularly. We regret that this was not the case during your stay, and we apologize for the oversight. Please be assured that we have taken immediate action to rectify the issues you mentioned. We have conducted additional training sessions with our housekeeping staff to reinforce our cleanliness standards and enhance their attention to detail. We have also implemented stricter quality control measures to prevent similar incidents from occurring in the future. We understand that this experience has left you dissatisfied, and we sincerely apologize for any inconvenience caused. We would appreciate another opportunity to serve you better and regain your trust. If you are willing to give us another chance, we assure you that your next stay will be a comfortable and pleasant one. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services. Should you have any further concerns or if there is anything else we can assist you with, please feel free to reach out to us. We look forward to the opportunity to welcome you back to Hotel Balaji Residency and provide you with a delightful stay. Warm regards, Hotel Balaji Residency Management Team
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