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Review Of Hotel Best Inn

New Market Area, Kolkata | 10 minutes walk to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.6
    Average

    306 Ratings, 207 Reviews

    excellent
    14%
    very good
    19%
    average
    15%
    poor
    16%
    bad
    36%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 2
    • 1
    • 1
    • 1
    • 1
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    • 1
    • 1

    Rating Categories

    • Location3.5
    • Cleanliness2.7
    • Room2.6
    • Value For Money2.9
    • Food2.4
    • Security3.7
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property has received mixed feedback from guests. While some appreciate the friendly staff and good location near markets, many highlight issues like lack of cleanliness, broken amenities, and no lift for the 3rd floor. The rooms are described as cramped and poorly maintained, with complaints about bad odors and unsatisfactory bathroom conditions. Overall, it seems more suitable for budget travelers prioritizing location over comfort.

    Sort by:

    Positive first
    1.0

    Worst room experience ever in my life.

    manoj k.family with 1 kid

    No lift for 3rd floor No water Not at all clean Why MMTP is holding these kind of room's.

    Travel Month: Oct 2025

    Room: Standard Room

    1.0

    Worst experience in kolkata

    subrata k.family

    Location is ok but conditions of the rooms are horrible. There is no lift though it is in 3rd floor. No tv. Ac is there but no remote available.

    Travel Month: May 2024

    Room: Family Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    suresh.

    1. The hotel staff is not cooperating 2. They are not providing ac. We don’t want to stay there

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Standard Room

    1.0

    Shabby and unhygienic

    sapna s.loyalty-iconbusiness

    On 4th floor and as there's no lift you have to climb the whole staircase. Didn't even spent 15mins. In property.

    Travel Month: Sep 2023

    Room: Standard Room

    5.0

    Very Good

    kaushik g.business

    All Good 👍. Nice behaviour of the employees. Flexible gesture. Rooms are Comfortable. Location also good.

    Travel Month: Sep 2023

    Room: Standard Room

    1.0

    Horrible hotel stay

    sadique a.loyalty-iconbusiness

    I can give you the explanation how horrible this hotel was and the room was like i felt i came to bhoot bangla

    Travel Month: Aug 2023

    Room: Standard Room

    2.0

    Information not highlighted by make my trip

    asish b.business

    Hotel is 3rd floor is not mentioned with no lift. Hotel toilet door is not locked. No remote for act. Only off/on broken switch is a hazard wall is dirty. Waste bin previous not cleaned very bad experience.

    Travel Month: Jul 2023

    Room: Standard Room

    1.0

    Very bad experience make my trip.

    satyam m.family

    Room was smelling badly, bedsheet and pillow covers are not cleaned, toilets are not maintained. 4th floor with straight stairs with luggage was painful. Its a lodge not a hotel. And complimentary breakfast was brought from some where else that to limited puri and 3 small cup of potato curry.

    Travel Month: May 2023

    Room: Standard Room

    2.0

    locality is very bad

    shrabani r.family

    i booked my hotel they did not show anything that hotel was at 3rd floor and they do not any lift and this was too many years old building and area is not ok। we are so disappointed about this hotel

    Travel Month: Jan 2023

    Room: Standard Room

    1.0

    Terrible Stay

    samir s.

    horrible: (1) filthy from outside and inside (2) no water in the room (3) dirty bed sheet (4) obnoxious odor (5) full of the cobwebs . our flight was late and we reached at 1 am. somehow stayed for 5 hours and left at 6 am after booking a good hotel in park street. it is evident with some past bad that it has not improved at all. i had to shift to another hotel.

    Travel Month: Nov 2022 (5-Night Stay)

    Room: Standard Room

    1.0

    Don't go with the pictures and stay away from this hotel

    imtiyaz a.solo

    Hi, i have booked this hotel based on pictures they have uploaded but once i reach there rooms are very terrible. Rooms were hygiene, beds were un cleaned, a/c was not working, washroom water was leaking, drinking water was not good. The best thing is morning there was no water and they said water will come after 2hr. Very terrible experience so pols stay away from this hotel, don't expect like pic.

    Travel Month: Nov 2022

    Room: Standard Room

    • user photos
    • user photos
    • user photos
    • user photos
    3.0

    The property description is not mentioned correctly.

    d. p.family

    The property is situated on the 3rd floor and there is no lift. Not recommended with heavy luggage or elderly/ill people.

    Travel Month: Nov 2022

    Room: Standard Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    rajesh j.loyalty-icon

    Hotel best inn is on 4th floor no lift. No hotel board outside. Very bad interior and bad location. Very old structure. No maintenance. Famous for services. If not paid in advance and very late check in then will not stay in this hotel.

    Travel Month: Nov 2022

    Room: Standard Room

    1.0

    Terrible Stay

    mohammad f.family

    Location best but service very bad

    Travel Month: Sep 2022

    Room: Standard Room

    • user photos
    1.0

    Worst hotel and management

    sankalpa.group

    Very pathetic condition of hotel rooms. No ac working.

    Travel Month: Sep 2022

    Room: Standard Room

    4.0

    Good

    kamalsingh b.solo

    I stay in that room. Room condition is best.

    Travel Month: Sep 2022

    Room: Economy Room(Single Occupancy)

    4.0

    S

    nagendra n.solo

    Only problem is never recommend for senior citizens or cardio patients 86 stairs to climb.

    Travel Month: Aug 2022

    Room: Standard Room

    4.0

    Good Stay

    harish b.business

    Comfort stay, nice staff. Good behavior of all.

    Travel Month: Aug 2022

    Room: Standard Room

    1.0

    Maximum dirty, tv was not working, no wash basin, absolutely dirty, blankets were dirty, breakfast was not acceptable

    rabin s.

    Maximum dirty, in my whole life, i had not stayed such dirty hotel, tv was not working, no wash basin, absolutely dirty room, blankets were dirty, towel was old, breakfast was not up to minimum standard other guest were roaming with only bermuda. Naked upper body. Fan had no regulator, bathroom was absolutely unclean, reception had no sitting arrangement, no lift being senior citizen we had to go to 4th by stairs, i want 50% money back

    Travel Month: Aug 2022

    Room: Family Room

    1.0

    Worst stay ever

    shyam a.family

    There was no proper aminities. Room was dirty. No tv available. No water availability.

    Travel Month: Aug 2022

    Room: Standard Room

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