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Review Of Hotel Bhagwati Palace

Budh Bazaar, Moradabad

    User Rating & Reviews

    • everyone
    • group
    • solo
    • business
    • family
    3.5
    Very Good

    83 Ratings, 32 Reviews

    excellent
    27%
    very good
    30%
    average
    22%
    poor
    11%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 4
    • 3
    • 2
    • 4
    • 3
    • 3
    • 3

    Rating Categories

    • Location3.6
    • Cleanliness3.5
    • Room3.0
    • Value For Money3.0
    • Food1.8
    • Facilities2.8
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly and helpful staff, noting good food and budget-friendly options. The location is convenient, being close to the railway station and bus stand. However, there are consistent concerns about room cleanliness, small sizes, and lack of proper amenities. While many found the service decent, a few highlighted issues with staff behavior and inadequate facilities. Overall, it seems a mixed experience.

    Sort by:

    Positive first
    5.0

    good

    neha k.solo

    service was good.all was ok service was good and also the staff members are also good .I found this hotel through Google map

    Travel Month: Oct 2025

    Room: non a/c standard single bed small room

    2.0

    Poor Stay

    anshu.

    Room is just average not as shown in pics they don't have good blanket for the customers.

    Travel Month: Jan 2025

    Room: delux a/c single bed small room

    2.0

    Poor Stay

    ashish s.business

    It was a very poor stay the staff behaviour is very much poor. For car parking waiting till night 11 pm and morning before 10 am car should be out. Rooms are dirty and too small charges are very high i never stay here. Huh

    Travel Month: Dec 2024

    Room: a/c statndard small single bed

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    2.0

    Feedback

    gaurav m.solo

    Very small room, service is not upto the mark, very high price as per the location and amenities,

    Travel Month: Jul 2024

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Sat Jul 27 10:39:21 IST 2024

    Sir you have booked non AC standard small single bed which is our basic starting category room. So you may face there Short of amenities for fully equipped amenities room you may have to go for higher category . Sir may be you feels costly room because the platform you use to book the room of goibibo and make my trip charged their large share out of your booking amount so we give room considering the net amount we received. But you are our regular customer we will not give you any chance of complaint next time. We will consider all your concerns and try to resolve completely on your next visit. Sir try to book the room after viewing the room which you feels comfortable or only once you go through our all of the rooms which one you feels good we tell you to category of which you are required to book to get that room always in future. Keep giving us chance to serve the hospitality.

    3.0

    Not hygen

    ashwini k.loyalty-iconbusiness

    Not hygienic, the cost i paid don't deserve for that cost at moradabad. Got 2 times bigger room and maximum hygiene at other place.

    Travel Month: Jun 2024

    Room: a/c statndard small single bed

    Hotel Bhagwati Palace has replied on Sat Jun 29 10:19:04 IST 2024

    Sir we are very sorry for the issue you had faced during the visit. I will talk to my staff what actually you faced that time. We will assure you that we will work on that to overcome this issue so that you and other customers will not faced again. Sir kindly visit again and provide us the opportunity to satisfied you.

    3.0

    Average Stay

    ashwini k.loyalty-iconbusiness

    Average facilities amenities, average service,

    Travel Month: May 2024

    Room: Deluxe a/c double

    5.0

    nice stay for solo trips👍😇

    ankit s.solo

    rooms are clean, hygienic and washroom is good to use. also food is budget friendly and nice ..nice friendly and helpful staff

    Travel Month: May 2023

    Room: a/c statndard small single bed

    Hotel Bhagwati Palace has replied on Mon May 22 12:23:23 IST 2023

    Thank you so much for posting your valuable feedback. Keep giving us chance to serve you.😊🙏

    2.0

    Very bad

    pradeep p.loyalty-iconbusiness

    Very poor facelity. Very bad staff behaviour

    Travel Month: Feb 2023

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Mon Mar 13 12:07:54 IST 2023

    Sir sorry for inconvenience. But i am not aware about the problem faced by you neither our manager was known about the facts. Sir you have to made complaint regarding problem during your stay, then i assure you that you don't have post such negative review.

    1.0

    Terrible Stay

    atul b.

    Terrible room. Not cleaned. Service was pathetic. Ac was not running. You charged for this room even basic amenities were not there.

    Travel Month: Nov 2022

    Room: Deluxe a/c double

    Hotel Bhagwati Palace has replied on Thu Nov 17 01:06:29 IST 2022

    Sir I made a detailed enquiry after posting your comment from my staff and managers about what type of inconvenience you faced while stay, you said in the comment that room is not cleaned sir kindly attach the photos because it is not possible because we are giving rooms only to corporates, business man and family (if cross I'd is available only) also sir you said ac is not working, how it can be works until you switch on their main switch which Is outside the room and if you are facing that ac is not working you didn't asked for that to manager to open the ac, you also said service was pathetic what was made wrong by my staff kindly explain , sir also what basic amenities we are not providing kindly mention,so i am totally disagreeing with your all such type of negative comment and we are not wrong in any situation because you have not made any single complaints to my staff or my hotel manager and even i was there also most of the time so i am also not heard about your any complaint while you are staying so how can I believe. our hotel comes in first class category which is not only said by me kindly check the comments made by other satisfied customers and many of the people made booking and comes to stay and check out but didn't post their review so you are not aware about such satisfied customers.

    1.0

    Terrible Stay

    pankaj.

    It was a third class hotel Hotel.

    Travel Month: Nov 2022

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Thu Nov 17 00:44:42 IST 2022

    Sir I made a detailed enquiry after posting your comment from my staff and managers about what type of inconvenience you faced while stay because you have not made any single complaints to my staff or my hotel manager while you are staying. So i am totally disagree with your such type of negative comment which also hampers my prospective customer. Sir I have one suggestion for you please inform the person about their mistake before making this type of comment at social media platform which is use by large number of customer, because the company MMT also totally rely on your comment they have not cross verify your comment with hotels or does not want to know about the reality of the day when customer is stayed at hotel, whether the comment you post is of how much truth due to which the person only suffers from your comment is hotel because MMT reduce the rating of hotel without giving any reason to hotel on the basis of your comment or rating only which dis-reputes the hotel. And our hotel comes in first class category which is not only said by me kindly check the comments made by other satisfied customers and many of the people made booking and comes to stay and check out but didn't post their review because they are satisfied with the service even i forced to them to post their review whether you are happy or not because it helps to other new prospective customers. Our hotel priority is customer satisfaction and customer hapiness and we focusing on giving more to customer in against of what he pays for that.

    4.0

    nice and comfortable staying

    geetali p.family

    good for staying. staff is friendly and supportive. food is good.

    Travel Month: Sep 2022

    Room: Deluxe a/c double

    Hotel Bhagwati Palace has replied on Sun Oct 02 01:34:24 IST 2022

    Thank you so much mam for giving your feedback. We are glad to serve you all. Keep giving chance to us to serving hospitality.

    5.0

    Excellent Stay

    amit k.solo

    Very good experience all staff and conditions of room are. Very nice and clean

    Travel Month: Jul 2022

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Tue Aug 09 14:38:00 IST 2022

    Thanks you so much for giving your time for sharing your valuable feedback. Keep giving chance to us for serving hospitality.

    4.0

    Solo stay

    devendra m.business

    Staff are so cooperative, nice behaviour and like their punctuality.
    I reached before the due time but they allow mebefore check in time.

    Travel Month: Jan 2021

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Sun Oct 02 01:37:00 IST 2022

    Thank you so much sir for giving time to us for your valuable feedback. We are trying to cooperate as much as possible because our first priority is your's satisfaction. Keep giving chance to us to serve you happily.

    5.0

    Good

    gagandeep s.

    Clean Hotel good Hotel. Food served hot and tasty. Staff is good

    Travel Month: Jan 2020

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Sun Oct 02 01:39:31 IST 2022

    Thank you so much sir for giving your feedback which helps us to know where we were lacking. Keep giving chance to us to serve you again in a like manner.

    1.0

    Review

    ram s.loyalty-iconbusiness

    It was okay but bed sheet are so dirty and tore please look into nobody will stay longer time in that hotel.

    Travel Month: Jan 2020

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Sun Oct 02 01:45:52 IST 2022

    Thank you so much sir for your feedback we are feel sorry for that but we are not aware about the fact this was not in anyone knowledge firstly it can not possible that bed sheet was dirty because we are placed always cleaned washed bed sheets then also it was dirty so you have to tell to anyone once then surely we made the solution. Keep giving another chance to us to satisfy you.

    5.0

    Excellent Stay

    anil k.business

    We have enjoyed the trip and Hotel is good

    Travel Month: Nov 2019 (4-Night Stay)

    Room: Deluxe a/c double

    Hotel Bhagwati Palace has replied on Fri Nov 04 17:57:42 IST 2022

    Thank you so much sir for your kind words.

    4.0

    Nice hospitality and cooperative Hotel staff

    ramesh r.business

    Room was clean. Supportive Hotel staff. Very near to railway and bus stand

    Travel Month: Oct 2019

    Room: Deluxe a/c double

    Hotel Bhagwati Palace has replied on Fri Nov 04 17:58:32 IST 2022

    Thank you so much sir we are happy to serve you keep coming.

    1.0

    Ro water in washroom

    malhar b.business

    Bad experience. R0 water purifier was installed in the washroom.

    Travel Month: Jul 2019

    Room: Deluxe a/c double

    Hotel Bhagwati Palace has replied on Sun Oct 02 01:41:54 IST 2022

    Thank you so much sir for giving your feedback but now it was not there at that time that was placed due to some emergency arise.

    5.0

    Good place

    akash j.

    Nice place, suggested to have oil heater for room in dec jan as some rooms get very cold at night

    Travel Month: Jan 2019

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Fri Nov 04 17:59:30 IST 2022

    Thank you so much sir for visiting in our hotel thanks for giving suggestions we will definitely consider it.

    4.0

    Service

    vikas p.

    Everything is good but meal provided is not worthy as charged.
    It's good to stay in here and I have enjoyed.

    Travel Month: Nov 2018

    Room: non a/c standard single bed small room

    Hotel Bhagwati Palace has replied on Fri Nov 11 18:52:59 IST 2022

    Thank you so much sir for your kind words.

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