The property has mixed reviews from guests. While some appreciated the cozy and comfortable stay with great mountain views, others complained about the bad housekeeping, dirty rooms, and bad odor. The location of the property on Mall Road was appreciated by many, but some found it difficult to locate. The staff was cooperative and polite, but some guests faced issues with room service and reception. The food was good, but limited in options. Overall, the property has its pros and cons, and guests should consider their priorities before booking.