Brown Palace is a cozy property located in a peaceful and beautiful location in Pahalgam. Guests have praised the friendly and helpful staff who provide excellent service. The rooms are neat and clean with good ventilation and beautiful views. The food served is delicious and fresh, with both vegetarian and non-vegetarian options available. However, some guests have faced issues with the heating system and water supply. Overall, Brown Palace is a great option for those looking for a homely stay in a serene location.