The property is located in the heart of Ooty, making it easily accessible to shops, restaurants, and tourist spots like the Botanical Garden. The staff is friendly and cooperative, and the rooms are clean and spacious. However, some guests have complained about the lack of room service, unhygienic bathrooms, and poor maintenance. The parking space is limited, and the restaurant on-site is not up to the mark. Overall, it is a budget-friendly property with a good location, but with some room for improvement in terms of amenities and maintenance.