The property boasts a prime location in the heart of Ooty, making it easy to access shopping and tourist spots like the botanical garden. While some reviews praise the cleanliness and friendly staff, issues such as inadequate parking and poor room service recur frequently. Additionally, guests have highlighted concerns over room hygiene and the absence of basic amenities like in-house meals and hot water at all times. Overall, it's a decent budget-friendly option, but cleanliness and service need attention.