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Review Of Hotel City Express by Downtown0123401234

Jawahar Nagar, Udaipur | 2.1 km drive to Lake Pichola

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.0
    Very Good

    875 Ratings

    excellent
    47%
    very good
    30%
    average
    12%
    poor
    5%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 2
    • 3
    • 4
    • 1
    • 5
    • 5
    • 3
    • 5

    Rating Categories

    • Location3.9
    • Cleanliness4.0
    • Food3.5
    • Value For Money3.8
    • Facilities3.7
    • Child Friendliness3.9
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    Reviews Summary

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    Guests appreciate the prime location of the property, which is conveniently close to the railway station and bus stand, making it easy to explore Udaipur. The rooms are often described as clean, spacious, and well-maintained, delivering a cozy stay. The staff is highlighted for being friendly and attentive, providing good service that enhances the overall experience. Food quality receives mixed feedback but is often favorable.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    debamitra d.family

    The stay was great. The hotel is located at a prime location and transport connectivity is great . The behaviour of the hotel staff is very good ,Ratan ji was very helpful during our stay. i would definitely recommend this hotel.

    Travel Month: Oct 2025 (5-Night Stay)

    Room: Executive Room

    • user photos
    2.0

    Not good

    afroz s.couple

    The hotel is not like what is shown in photos . Rooms are not very clean. Food was good. But there are better hotels with lake views in Udaipur for same price. The pictures of hotel and actual ones are slightly different. Rooms are not very clean, there are cockroaches inside the room.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Executive Room

    4.0

    Good Stay

    vivek p.family with 1 kid

    Had a nice stay in City Express hotel. The family room was clean and had 2 large beds. Location is also great. probably due to huge rush service was slow but still no major concerns. The staff was helpful and friendly.

    Travel Month: Oct 2025

    Room: Family Room

    • user photos
    • user photos
    • user photos
    1.0

    Taking Time Rooms are not Alloted

    anil p.family with 4 kids

    Ham Jab Hotel per pahunche 11:00 Baje to Hotel wale Ne Humko room nahin diya ore bola ke aapka room taiyar ho raha hai thoda time lagega hamne bola koi baat nahin but make my trip app taking time 10:30 baje ka hai Humko room 1:00 Baje ke bad Mila Humko vahan per vate karna Pada

    Travel Month: Oct 2025

    Room: Executive Room

    5.0

    Really Enjoyed our Sta

    arpita p.couple

    The stay was really nice. I must say I would definitely prefer this place again due to the food, cleanliness, spacious room, toilet etc. The best part of this hotel, it is nearby to Udaipur Railway Station.

    Travel Month: Sep 2025

    Room: Premium Room

    3.0

    Average Stay

    tarang c.family with 2 kids

    Rooms were good and spacious, food and the service was not upto the mark. Would recommend them to work on the quality of the food and provide better service, thanks’

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Family Room

    4.0

    Good Stay

    gaurav n.

    The experience at City Express by Downtown was pleasent. The staff was cooprative and the rooms are compact, yet good enough for a comfortable stay.

    Travel Month: Sep 2025

    Room: Executive Room

    1.0

    Terrible Stay

    rapti s.

    It was a very bad hotel, the smell of dying rats was coming from the lift, and the room given to us did not even have a ceiling fan, and the floor of the room was waterlogged due to the AC running, we had to stay there for a day.We bought Tatkal tickets the same day and came back home, our money wasted, we ordered noodles but instead they gave us spaghetti.

    Travel Month: Sep 2025

    Room: Executive Room

    5.0

    Pleasant experience staying here

    parminder s.couple

    Cordial staff. Neat and clean rooms. I was sceptical of their food but it was awesome. Will definitely stay in this one again if I ever visit Udaipur.

    Travel Month: Sep 2025

    Room: Premium Room

    Hotel City Express by Downtown has replied on Wed Sep 17 17:01:02 IST 2025

    Dear Parminder, Thank you for sharing your pleasant experience! It's wonderful to hear that you found our staff cordial and the rooms neat and clean. We're delighted that our food exceeded your expectations. We look forward to welcoming you back on your next visit to Udaipur! Regards,

    5.0

    good

    nayana m.family

    It was good stay the place was clean and the food was great. The property was nearby to most of the tourist designation

    Travel Month: Sep 2025

    Room: Executive Room

    Hotel City Express by Downtown has replied on Wed Sep 10 17:28:19 IST 2025

    Dear Nayana, Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and found the property clean, with great food and a convenient location. We hope to welcome you back soon! Regards,

    5.0

    Excellent Stay

    sapna s.family

    I recently had a wonderful stay at this hotel, and I was impressed by the exceptional hospitality(Rakish supporting and humble guy and overall staff was also good), delicious food, and comfortable accommodations

    Travel Month: Aug 2025

    Room: Executive Room

    • user photos
    • user photos

    Hotel City Express by Downtown has replied on Wed Sep 10 17:58:08 IST 2025

    Dear Sapna, Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed the exceptional hospitality from the staff, along with the delicious food and comfortable accommodations. Your kind words will surely be appreciated by the team, especially Rakish. We hope to welcome you back soon! Regards,

    4.0

    Best Hotel in Udaipur

    shubham s.couple

    The overall experience was good. The staff was supportive and the services like food and other was quite good

    Travel Month: Aug 2025

    Room: Executive Room

    Hotel City Express by Downtown has replied on Wed Sep 10 17:58:11 IST 2025

    Dear Shubham, Thank you for your positive feedback! It’s wonderful to hear that you had a great experience and found our staff supportive. We’re glad you enjoyed the food and services. We appreciate your kind words and hope to welcome you back soon! Regards,

    5.0

    Excellent service

    ashika.family

    It was amazing. The staff was really sweet and helpful. They arranged early check in for us. Food was average

    Travel Month: Aug 2025

    Room: Executive Room

    Hotel City Express by Downtown has replied on Wed Sep 10 17:58:16 IST 2025

    Dear Ashika, Thank you for your kind words! We're thrilled to hear that you had an amazing experience and found our staff sweet and helpful. We're glad they could assist with your early check-in. Your feedback about the food is appreciated, and we will continue to work on enhancing our offerings. Looking forward to serving you again! Regards,

    4.0

    Nice experience

    ashika.family

    Nice location. The hotel staff is very kind and respectful. The food was average . The room was very cozy and comfortable Nice location. The hotel staff is very kind and respectful. The food was average . The room was very cozy and comfortable.

    Travel Month: Aug 2025

    Room: Executive Room

    Hotel City Express by Downtown has replied on Thu Aug 28 11:33:24 IST 2025

    Dear Ashika, Thank you for sharing your experience! It’s wonderful to hear that you enjoyed the cozy room and found our staff to be kind and respectful. We appreciate your feedback on the food as well, as we strive to improve every aspect of your stay. We hope to welcome you back soon! Warm regards,

    4.0

    Good Stay

    priyansh j.group

    The ambience of the property is good. The check in was smooth without any disruptions . The food was good

    Travel Month: Aug 2025

    Room: Executive Room

    Hotel City Express by Downtown has replied on Thu Aug 28 11:39:53 IST 2025

    Dear Priyansh, Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the ambience, had a smooth check-in, and liked the food. Your feedback means a lot to us, and we hope to welcome you back soon! Warm regards,

    5.0

    Perfect Sta

    sachin s.couple

    Property is clean and big. Everyone was very polite and welcoming. We enjoyed our stay there. It's located just 800m from Udaipur City railway station so you can reach there very easily.

    Travel Month: Aug 2025

    Room: Premium Room

    Hotel City Express by Downtown has replied on Thu Aug 28 11:49:22 IST 2025

    Dear Sachin, Thank you for your wonderful feedback! It's great to hear that you found the property clean and spacious, and that our team made you feel welcome. We're also glad you enjoyed the convenient location. We hope to welcome you back in the future! Regards,

    2.0

    Poor Stay

    pravin t.family with 2 kids

    I can't find all the facilities that are showing in the itineraries. The service is good. The staff is cooperative.

    Travel Month: Aug 2025

    Room: Premium Room

    Hotel City Express by Downtown has replied on Thu Aug 28 11:50:56 IST 2025

    Dear Guest, Thank you for sharing your experience. We are disappointed to hear that the facilities did not meet your expectations based on the itinerary. However, we’re glad to know that our staff provided you with good service and cooperation. We appreciate your feedback and will work on improving our communication regarding our facilities. Best regards,

    4.0

    Good Stay

    himani k.group

    we booked this hotel at the last moment, first I thought it will be good or not, but for now it was the best experience, it was no less than 4 star hotel, and most importantly it was situated in prime locatio we booked this hotel at the last moment, first I thought it will be good or not, but for now it was the best experience, it was no less than 4 star hotel, and most importantly it was situated in prime location we booked this hotel at the last moment, first I thought it will be good or not, but for now it was the best experience, it was no less than 4 star hotel, and most importantly it was situated in prime locatio we booked this hotel at the last moment, first I thought it will be good or not, but for now it was the best experience, it was no less than 4 star hotel, and most importantly it was situated in prime location

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Executive Room

    Hotel City Express by Downtown has replied on Tue Aug 19 15:00:46 IST 2025

    Dear Himani, Thank you for sharing your positive experience! We're thrilled to hear that your last-minute booking exceeded your expectations and that you enjoyed the prime location. It’s wonderful to know you felt like you were staying in a 4-star hotel. We appreciate your feedback and hope to welcome you back soon! Warm regards,

    5.0

    wery good service and rooms and location

    ajaj p.couple

    Very good service. Nice service must room, beautiful room, nice food, beautiful hotels, nice location.

    Travel Month: Aug 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos

    Hotel City Express by Downtown has replied on Tue Aug 19 15:01:30 IST 2025

    Dear Ajaj, Thank you for your wonderful feedback! It’s great to hear that you enjoyed the service, rooms, and location. We appreciate your kind words and hope to welcome you back soon for another lovely stay! Regards,

    5.0

    Stay at City Express by Downtown

    parth s.family

    We had a truly pleasant stay here. The room was clean, cozy, and well-appointed with all essential amenities. The staff was courteous and made us feel welcome from the moment we arrived. We particularly appreciated the high level of privacy and the professionalism with which everything was managed. Room service was prompt, and the food quality exceeded our expectations.

    Travel Month: Aug 2025

    Room: Premium Room

    Hotel City Express by Downtown has replied on Tue Aug 19 15:02:37 IST 2025

    Dear Parth, Thank you for sharing your wonderful experience! It’s great to hear that you found the room clean and cozy, and that our team made you feel welcome. We’re also pleased that you enjoyed the privacy and quality of room service. Your feedback means a lot to us, and we look forward to welcoming you back! Regards,

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