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Bikaner Fort, Bikaner | 9 minutes walk to Junagarh Fort
92 Ratings, 38 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property features clean and spacious rooms along with polite staff, which many guests appreciate. The location is central, making it convenient for exploring nearby attractions. However, some users noted issues with noise insulation, slow food service, and cleanliness of bathroom amenities. Despite these concerns, the food quality received praise from multiple reviewers.
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Excellent Stay
fantastic rooms with cleanliness. location of hotel is very good and convenient to reach. car parking and driver accommodation is there. thanks
Room: Super Deluxe Room|Deluxe Room
Good Stay
The lift was not working and the rest was good, they have an in room dining service which was good The food quality is also good
Room: Deluxe Room
best hotel for stay
Room and facilities are excellent food is also good and behaviour of staff is also polite
Room: Suite
Terrible Stay
It's the worst hotel I've ever stayed in, even though we booked a suite. The only good thing about the hotel is its location. It's a very noisy hotel; the insulation provided by the windows is zero, and we had a constant noise from above the ceiling that kept us awake for the two nights we stayed. We think it was from the air conditioners. The bathroom had no soap, shower gel, or shampoo. The hotel service is very poor. When we arrived at the hotel at 7:30 p.m., the room wasn't clean. The breakfast we had ordered that morning was still there. They didn't change our towels or sheets, which were dirty, by the way. The television didn't work. We had to kill a few cockroaches. The price is quite high considering what we paid and the service we received.
Room: Suite
Hotel City Palace
Dear Mr. Carlos Alberto Crego Sanchez, Thank you for sharing your feedback regarding your recent stay with us at Hotel City Palace. We sincerely apologize for the inconvenience you experienced during your visit. We are truly sorry to hear that your stay did not meet expectations, and we deeply regret the issues you mentioned — particularly with room cleanliness, maintenance, and service. Please rest assured that this is not the standard of hospitality we strive to deliver. Your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. We also apologize for the noise disturbance and the lack of amenities in your bathroom. Steps are being taken to ensure that such oversights do not recur in the future. We value your feedback as it helps us improve. We would be grateful for the opportunity to host you again and provide you with a much better experience. Please feel free to reach out to us so we can make amends for your unsatisfactory stay. Warm regards, Hotel City Palace Management
Good stay
Good stay to have and hood food. The staff is very good and polite. The rooms are very clean
Room: Super Deluxe Room
Poor Stay
5
Room: Deluxe Room
Excellent Stay
Nice stay ..good hotel at cheap price ... location excellent... hygiene excellent rooms excellent
Room: Deluxe Room
ok
Rooms are good but food service is very bad, take so much time in food processing and no any take responsibility
Room: Deluxe Room
good people, nice location and good food.....................
Stay was good for 5 days, I enjoyed ........
Room: Deluxe Room
Food quality good stay comfortable well condition this property very nice staff
Comfortable with couple..very nice staff all over good condition food quality very nice clean property Well condition rooms food quality excellent
Room: Deluxe Room
it's a little bit good
overall my experience is good. but bathroom sleepers are not available and towels are not clean, tv remote is also not available
Room: Deluxe Room
it should be Two star
The hotel room was clean. The air conditioner worked with fixed fan speed, phone, tv not working. even after complaining, the team tried to fix it but couldn't manage. it was one night stay so it didn't matter much.
Room: Super Deluxe Room
poor food quality and amenities not working
the food quality very poor. food not hygienic also testless television not working and air conditioner so much noising. the provided room number 107. staff behaviour good tea quality very nice
Room: Deluxe Room
Terrible Stay
Apni life m MakeMyTrip se hotel book na kru
Room: Super Deluxe Room
Excellent Stay
familyEverything and everyone on this property was excellent service their staff all were very good.
Room: Deluxe Room
Hotel City Palace has replied on Sat Dec 28 12:28:31 IST 2024
Dear Rohit Ramesh, Thank you for your kind words and for taking the time to share your feedback. We are thrilled to hear that you had an excellent stay and were pleased with both the service and the staff. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back in the future! Warm regards, Hotel City Palace
Excellent Stay
I stay in a suite room and it's very nice. My stay was beautiful. recommended to all solo as well as family too
Room: Suite
Hotel City Palace has replied on Sat Dec 14 14:54:29 IST 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a beautiful stay and enjoyed the suite room. It’s great to know that our accommodations work well for both solo travelers and families. We appreciate your recommendation and look forward to welcoming you back again soon!
Excellent Stay
The location is superb as it is nearer to the main market, railway station, palace. Food was good and services were good particularly arjun and priyanka mam were very helpful.
Room: Suite
Hotel City Palace has replied on Thu Nov 28 00:27:28 IST 2024
Dear Kishor Goud, Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent stay with us. It’s wonderful to know that you enjoyed our prime location, as well as the food and services provided. We truly appreciate your kind words about Arjun and Priyanka Mam. We will be sure to pass on your compliments to them, as they will be pleased to know that their efforts made a positive impact on your experience. We look forward to welcoming you back in the future and providing you with another memorable stay. Warm regards, Kushal Pareek Managing director Hotel City Palace
Poor Stay
3 rd class room service and un professional staff only rooms are good
Room: Deluxe Room
Hotel City Palace has replied on Fri Nov 08 12:35:28 IST 2024
Dear Mr Satish, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your recent stay with us. We are pleased to hear that you found the rooms to be comfortable, but we deeply regret that the overall service did not meet your expectations. Please know that your concerns regarding room service and the professionalism of our staff are being taken very seriously. We are committed to providing excellent service, and we will be addressing this matter with our team to ensure that such issues do not occur in the future. Your feedback is invaluable in helping us improve, and we truly hope you will give us another opportunity to provide you with a much-improved experience on your next visit. Once again, we apologize for any inconvenience caused and appreciate your understanding. Warm regards, Kushal Pareek Managing director
Average Stay
Room service is good but they have no proper parking. On my car i have found lots of scratches due to non proper parking space.
Room: Deluxe Room
Hotel City Palace has replied on Fri Oct 25 23:14:44 IST 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the starch on your car. We always strive to provide clear communication regarding our parking arrangements, and we regret any misunderstanding that may have occurred. While we have a dedicated parking space available, we understand your preference to park on the roadside. We appreciate your cooperation in this matter and will work to ensure clearer instructions in the future. On a positive note, we are delighted to hear that you enjoyed our room service! Your compliments mean a lot to our team. Thank you once again for your understanding, and we hope to welcome you back soon.
Excellent Stay
Clean rooms: a reviewer might mention that the rooms were immaculate and comfortable. Great food: a reviewer might mention that the hotel had a great chef and a cozy restaurant
Room: Deluxe Room
Hotel City Palace has replied on Tue Sep 24 01:29:38 IST 2024
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you found our rooms immaculate and comfortable. We take great pride in maintaining a clean and welcoming environment for our guests,We’re also delighted that you enjoyed the dining experience! Our chef works hard to create delicious meals We appreciate your kind words and look forward to welcoming you back for another excellent stay! Best regards, kushal Pareek Managing Director
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