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Review Of Hotel City Palace Near Railway Station

Hatia, Kanpur | 1.3 km drive to Z Square Mall

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
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    3.2
    Good

    69 Ratings, 53 Reviews

    excellent
    28%
    very good
    16%
    average
    23%
    poor
    16%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 2
    • 4
    • 5
    • 1
    • 2
    • 1
    • 1
    • 1

    Rating Categories

    • Location3.7
    • Cleanliness3.4
    • Room3.5
    • Value For Money3.5
    • Food2.9
    • Facilities3.2
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    Review Summary

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    Guests appreciate the cooperative staff and commend the food quality, which many find delicious. The property boasts a central location near the railway station, making it accessible. However, several guests express disappointment over small, poorly maintained rooms, malfunctioning facilities, and an overall lack of cleanliness. While some enjoy good service, various reviews highlight significant issues that detract from their experience.

    Sort by:

    Positive first
    2.0

    Poor Stay

    gaurav.

    Hotel rooms and bathroom were too small and the beds were dirty even though there were lots of insects on the bed it was a poor experience

    Travel Month: Apr 2025

    Room: Deluxe Room

    2.0

    Everything not working.

    bhavesh.loyalty-iconfamily

    Lift not working, a / c not work door bell not work no telephone to connect with reception shower not work

    Travel Month: Feb 2025

    Room: Deluxe Room

    1.0

    Very poo

    rahmat r.family

    I had a very poor experience when i reached the hotel reception person saying there is no water and he was shifted to another hotel. The name of another hotel is hotel jay jawan.

    Travel Month: Jan 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    yaqoob y.

    showing a 3 star hotel, which is wrong. This is a no star hotel. Clumsy rooms. Defective taps in bath room. Tv was not working at all. The shut ac down, when they think. Room service and food was better looking to other facilities. I am a professor and never suggest this hotel to persons like me. It was a mistake committed by me.

    Travel Month: Oct 2024 (5-Night Stay)

    Room: Deluxe Room

    1.0

    Worst experience

    ankit g.family

    Worst hotel experience ever. Don’t book this hotel no parking space, rooms are totally smelling. Food taste is not good.

    Travel Month: Sep 2024

    Room: Deluxe Room

    1.0

    Terrible Stay

    bhaskar t.business

    It's location is unhygienic. Moreover as stated in booking about 3 star, no where it matches to that, i am surprised how it has been categorised.

    Travel Month: Aug 2024

    Room: Deluxe Room

    1.0

    Terrible Stay

    binu g.business

    Location is very terrible, will never suggest any one, it was a nightmare. Though the hotel is average

    Travel Month: Jul 2024

    Room: Deluxe Room

    5.0

    City palace

    shivam g.family

    Good experience and wonderful service nice behaviour to staff good location good food services.

    Travel Month: Jun 2024

    Room: Deluxe Room

    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:20:27 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    Excellent Stay

    tarang.couple

    service is perfect, everyone is really nice and helpful. the food was also really good. iam very happy next visit I will stay hotel city palace Kanpur 😃

    Travel Month: Jun 2024

    Room: Deluxe Room

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    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:20:41 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    बहुत ही अच्छा रूम था बहुत ही अच्छी जगह पर स्थित है बहुत ही अच्छे स्टाप है।

    abhishek k.family

    खाना बहुत ही अच्छा मिलता है जैसे कि हमने पनीर और चावल और रोटी आर्डर किया था और यहां रूम सर्विस बहुत अच्छा है

    Travel Month: May 2024

    Room: Deluxe Room

    • user photos
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    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:18:00 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    1.0

    Terrible Stay

    rishi j.

    This place was a nightmare! there was no water in the washroom, the ac was barely functional, and the tv didn't work at all. The washroom was so tiny, it felt claustrophobic. The blankets and towels were disgustingly dirty. I wouldn't recommend this place to anyone. Makemytrip should seriously consider removing it from their listings. Plus, the entrance looked like a rundown street corner.

    Travel Month: May 2024

    Room: Deluxe Room

    3.0

    Average Stay

    glossy p.loyalty-iconfamily

    The hotel was very shabby and dirty from the inside. Apart from that it was okayish and the staffs were good

    Travel Month: May 2024

    Room: Deluxe Room

    5.0

    Excellent Stay

    v k.

    Pols arrange for rs 1200- discount at the earliest

    Travel Month: Apr 2024

    Room: Deluxe Room

    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:18:14 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    3.0

    it's not up to the mark

    satyam s.couple

    food is good, tv is not working condition, stain on towels and pillow, covered also under maintenance and when room service guy came for the food delivery they simply entered the room without asking that's question ❓

    Travel Month: Mar 2024

    Room: Deluxe Room

    5.0

    Best hotel in kanpur

    shiv.business

    Hotel is located heart of the city, clean room friendly staff food is also delicious and value for money

    Travel Month: Feb 2024

    Room: Deluxe Room

    • user photos
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    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:18:31 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    Excellent Stay

    navneet c.business

    It was a very nice room clean and comfortable very friendly staff and helpful food was very tasty

    Travel Month: Feb 2024

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:18:44 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    Value of money

    vishwas t.couple

    Good location from railway station, good connectivity from city and good food.

    Travel Month: May 2017

    Room: Luxury

    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:18:59 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    Good time spent

    vishwas t.couple

    Relaxed and fully air conditioned rooms in cheap price and food was also good.

    Travel Month: Jun 2017

    Room: Luxury

    Hotel City Palace Near Railway Station has replied on Tue Oct 28 16:19:15 IST 2025

    Dear Guest, We are thrilled to know that you had an enjoyable stay at our property. Your appreciation really boosts our spirit to serve better. Looking forward to seeing you again at our property! Kind Regards, Rishi Shukla General Manager

    5.0

    Full value of money

    vishwas t.couple

    The food was good and location was also good, 24 hours check-in time is the best part for my trip, fully recommended for others.

    Travel Month: Nov 2017

    Room: Luxury Room

    4.0

    Good location

    triloke r.

    Location is ok, near to the station.

    Travel Month: Sep 2018 (3-Night Stay)

    Room: Executive Room

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