Few serves was not at mark, like lift was not working properly, window was broken (no glass, there is a restaurant but not an single customer, i literally ran from there.
Hotel Cool Palace has replied on Tue Jan 14 18:05:09 IST 2025
Dear Guest, 
Thank you for taking the time to convey your comments and for choosing our Property as your accommodation choice. 
We would like to inform you that we did check, but there is no broken window in the room you stayed or any other room as well infact.
And also our lift is fully functional and our restaurant is rather newly renovated and all our guests always love the ambience.
Had you faced issues and informed at the reception or any of our staff we would have definitely resolved them immediately.
Do keep in touch when travel plans bring you back to our property. 
Thank you, 
Regards, 
Hotel Cool Palace