The stay was generally fine, but we had a very unpleasant experience regarding the complimentary breakfast. At check-in, we were clearly told that breakfast was included with our stay. So, naturally, we went to the dining area expecting a smooth experience. However, the staff kept asking for our room number, seemingly to verify the complimentary status.
The next day, things got worst they repeatedly questioned us in front of other guests, asking whether we had paid for the breakfast. It felt humiliating and uncomfortable, to the point that we had to leave our meal midway. We felt as though we were being treated like we were trying to get a free meal dishonestly, which was deeply hurtful.
If we truly intended to eat breakfast without paying, we could have easily ordered it ourselves. But we only went because they had informed us it was complimentary. On top of that, one of the reception staff members was also quite rude, which added to our disappointment.
This kind of treatment leaves a very poor impression on guests and should be addressed.