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Review Of Hotel Cozzy Palace

Vesu, Surat | 4.9 km drive to Surat International Airport

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.1
    Good

    67 Ratings, 18 Reviews

    excellent
    25%
    very good
    16%
    average
    24%
    poor
    7%
    bad
    27%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 5
    • 5
    • 5
    • 2
    • 4
    • 5
    • 3
    • 5

    Rating Categories

    • Location3.3
    • Cleanliness2.6
    • Value For Money2.9
    • Food2.1
    • Facilities2.9
    • Checkin Experience2.9

    Sort by:

    Positive first
    2.0

    Poor Stay

    sameer k.business

    ​Let me be brutally honest: if you are considering staying at this hotel, run in the other direction. This is a public service announcement. I booked this hotel and I regret every single penny I paid in advance. My stay was an unmitigated disaster from the moment I walked in. ​The room was nothing short of a horror show. The bed was crawling with bedbugs, and rats were scurrying around as if they owned the place. The bathroom was even worse, filled with a sickening, rotten smell of rat's excrement that made it completely unusable. It was a filthy, unhygienic nightmare. ​I complained to the staff, who, to their credit, offered to change my room. I thought this might solve the problem, but I was tragically wrong. They moved me once, then a second time, and finally a third time, but each room was a carbon copy of the last—infested with pests and stinking of decay. The circumstances were consistently, horrendously the same. ​I have never felt so utterly ripped off and disappointed. I paid for a service that was not only inadequate but genuinely unsafe and disgusting. Save your money, your health, and your sanity. Never, ever book this hotel.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe Room

    5.0

    Excellent Stay

    sangeeta c.family

    It was a nice,clean place but too conges It was a nice,clean place but too congested

    Travel Month: Aug 2025

    Room: Deluxe Room

    2.0

    Poor Stay

    rangani b.

    we checked in at hotel but hotel blanket and bed sheet are not cleaned well

    Travel Month: Jul 2025

    Room: Super Deluxe Room

    4.0

    Good Stay

    manas g.

    It was a decent, cost friendly.

    Travel Month: Jul 2025

    Room: Deluxe Room

    4.0

    Good Stay

    anuja l.couple

    Rooms are clean. nice service

    Travel Month: May 2025

    Room: Deluxe Room

    Hotel Cozzy Palace has replied on Mon May 19 17:17:03 IST 2025

    Dear Mr Anuja Lingam, Thank you for your kind feedback We're glad you enjoyed the clean rooms and service. We hope to welcome you back soon.

    1.0

    Really a jail bareck and a nightmare hel

    dilpreet s.business

    I had booked for one night stay at this hotel. The room which i was given was like a match Box with no ventilation not even a single window totally safocating . AC was very slow not working properly it is not a hotel it's a jail

    Travel Month: May 2025

    Room: Super Deluxe Room

    Hotel Cozzy Palace has replied on Mon May 19 17:19:22 IST 2025

    Dear Mr Dilpreet Singh, We apologize for the discomfort you experienced. We're taking your feedback seriously and will work on improving the room conditions and AC service. Thank you for sharing your thoughts with us.

    1.0

    lazy staff and manager.

    parth g.business

    Very rude staff,i got my blanket after 4 call and 2 time reception visit.

    Travel Month: May 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    hardik k.

    I am not staying in this hotel.. i left reception without check in just seen after room ..

    Travel Month: Apr 2025

    Room: Deluxe Room

    Hotel Cozzy Palace has replied on Mon May 19 17:20:15 IST 2025

    Dear Mr HARDIK KAKADIYA, We're sorry to hear that your experience didn't meet expectations. Your feedback is valuable, and we’ll work to improve our services for future guests.

    3.0

    Average at best, no split beds, small rooms.

    arvind p.business

    The rooms are very small. They have no split beds for co workers staying in the same room. The cleanliness is poor and rooms are only cleaned upon request. There is no fix schedule for cleaning. The pictures show bigger rooms but the ones offered are smaller.

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Deluxe Room

    Hotel Cozzy Palace has replied on Mon May 19 17:21:11 IST 2025

    Dear Mr Arvind Poojary, We apologize for the inconvenience you experienced. Your feedback regarding room size, cleanliness, and bed arrangements is valuable, and we will work on improving these aspects for a better guest experience.

    1.0

    Terrible Stay

    amatullah p.couple

    My husband and I had a truly appalling experience at the Cozzy Palace. We checked in yesterday, hoping for a quick refresh after a long journey, but were met with utterly unacceptable conditions. The bedsheets were torn, a thick layer of dust covered surfaces, and, most disturbingly, the toilet was unflushed and soiled. Due to our time constraints, we were unable to complain at the time, but this was by far the worst hotel experience we've ever had. I would strongly advise others to avoid this establishment.

    Travel Month: Mar 2025

    Room: Deluxe Room

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    Hotel Cozzy Palace has replied on Fri Mar 21 17:18:27 IST 2025

    Dear Mr. Amatullah Patangwala, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is taken seriously, and we will improve our service .

    3.0

    Unhygienic rooms

    rugved a.loyalty-iconsolo

    Hotel is good but not hygenic. Found cockroaches in the room roaming around. Cleanliness is poor

    Travel Month: Feb 2025

    Room: Super Deluxe Room

    Hotel Cozzy Palace has replied on Tue Feb 25 17:55:38 IST 2025

    Dear Mr. Rugved Ajri, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the presence of cockroaches in your room. This is not the standard we strive for, and we will address these concerns with our team to ensure better hygiene and cleanliness. We appreciate your input and hope to provide a much better experience next time.

    1.0

    Terrible Stay

    siddesh j.loyalty-iconbusiness

    The hotel charged ₹500 for checking in 2 hours early. Is this correct?

    Travel Month: Feb 2025

    Room: Deluxe room

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    Hotel Cozzy Palace has replied on Tue Feb 25 17:56:51 IST 2025

    Dear Mr. Siddesh Jagtap, Thank you for your feedback. We apologize for any confusion regarding the early check-in charge. The fee is typically applied for early check-ins based on hotel policy, but we understand your concerns. We appreciate your input and hope to provide a better experience during your next stay

    3.0

    Average Stay

    nishant p.family

    Experience was good. Staff was also supportive. Just need a ventilation in room

    Travel Month: Feb 2025 (3-Night Stay)

    Room: deluxe king

    Hotel Cozzy Palace has replied on Tue Feb 25 17:57:35 IST 2025

    Dear Mr. Nishant Patel, Thank you for your feedback! We’re glad to hear you had a good experience and found our staff supportive. We appreciate your suggestion about improving ventilation in the room and will look into it. We hope to welcome you again soon.

    3.0

    Nice experience

    diviesh b.couple

    Nice experience and good quality all thing water service and morning tea hotel staff was good and behavior was fine food also good in hotel

    Travel Month: Nov 2024

    Room: Deluxe room

    3.0

    Average Stay

    mangesh.loyalty-icon

    There was no secured car parking space. Bathrooms were getting waterlogged

    Travel Month: Sep 2024

    Room: Deluxe room

    5.0

    About service so overall good that nice

    dhruv p.couple

    Nice experience in time still so about good service overall good hotel to satya in also reception are good

    Travel Month: Feb 2024

    Room: Deluxe room

    1.0

    Terrible Stay

    s a.loyalty-icon

    to find entrance and the elevated to reach the hotel is like finding the eighth planet on the world the hotel i believe is in renovation the reception staff is very unfriendly as they were not keen or interested to help me once they came to me. I had to wait for 40 minutes to get my room allocated it’s such a small room, difficult to move to use the wardrobe or to come out of the bed the toilet doesn’t has basic requirements tv is not working because tata sky recharge is not being made after waiting for one hour and requesting also they said we will check tomorrow morning there is no room service or housekeeping staff there is no single chair to sit or a table even to have any food in the room

    Travel Month: Dec 2023

    Room: Deluxe room

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    1.0

    Ac not working hhaba

    ravi k.loyalty-icon

    Room is so small and not clean room and no family stay safety and also not supportive staff please look into metter

    Travel Month: May 2023

    Room: Deluxe room

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