The property is conveniently located near the railway station, making it a good choice for train passengers. The rooms are clean and neat, with good room service and reasonable charges. However, some guests have reported issues with cleanliness, such as dirty linens and unclean floors. The breakfast has limited options and some guests have been charged for it despite it being included in their booking. The staff has been described as unhelpful and not customer-obsessed. Some guests have also reported feeling unsafe due to noisy neighbors and cigarette smoke in the corridors.