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Chamba - Mussoorie Rd, Dhanaulti
114 Ratings, 89 Reviews
Last 10 Customer Ratings (Latest First)
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Poor Stay
Room was smelling bad, blacket was torn and dirty
Room: Deluxe Valley Facing
Hotel Crystal Palace has replied on Mon Oct 27 18:55:26 IST 2025
Dear guest, Thanks for your suggestion, but this year it's been raining heavily from April to October, making it very difficult for linen to dry on the mountain. We apologize for the feeling you might have. We can't do anything about natural disasters. You won't face such a problem in the future..... Thanking you
Terrible Stay
it's pathetic and horrible we won't feel safe there that is not family place one day before we check out TV not working wifi not working hot water is not available no electricity their Genset not working one question how make my trip select those hotels which are not safe for family they do not have parking people came to charge the challan
Room: Executive Himalaya Facing|Deluxe Valley Facing
Hotel Crystal Palace has replied on Mon Oct 27 19:06:23 IST 2025
Dear Guest, You may have encountered a similar problem. The weather was very bad that day. There was a strong storm that day, which is why you experienced this inconvenience, Is there anything we can do to improve” We have just renovated our property, now you will not face any such problem, we are eager to wait for you. “We hope to see you again soon!” Thanks regard jagdish prasad semwal
nice hotel
good option for stay with good food with nearest location to eco park.also view from the hotel is also amazing
Room: Deluxe Valley Facing
Hotel Crystal Palace has replied on Mon Oct 27 19:08:07 IST 2025
grateful for your reviews, these reviews inspire us to provide even better service in future. I hope you will give us the opportunity to serve you again Hotel Crystal Palace Dhanaulti Thank you....
A good stay
familyLocation and food are good. Royal suite is very good. Other rooms are average. Staff are supportive.
Room: Deluxe Valley Facing
Good hospitality
Hospitality is good, mr inder dutt is a humble and cooperative person. Staff is so good. Overall a good experience in lap of himalayas.
Room: Deluxe Room
Hotel Crystal Palace has replied on Wed Apr 10 16:41:11 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
Excellent Stay
Hotel staff were polite and helpful. Overall value for money hotel, parking space available.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 07:26:18 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
Awesome
Really great experience with cool wind in the month of june. I think or i can't think beyond my thinking. It's an amazing trip with fog, cool temperature, kind heart-ed people and unbelievably natural surroundings. Thanks for the great and memorable trip.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 07:29:15 IST 2024
We're really grateful and appreciate you taking the time to share your rating with us.” Thank the reviewer for the kind words. A simple, "Thank you for your kind words! .
Awful rooms and awesome staffs
coupleRooms - in every room you will find something not working, be it flush to plug points. The rooms could have had better lightings. So essence is - rooms are old and will not give you a feel of one of the best hotels in dhanaulti(it is actually one of the oldest and reknowned property in dhanaulti. Food - amazing food, home like taste and reasonable price. Service - all the complaints will be handled efficiently with cooperative and highly professional staffs. Their behavior tries to compensate for the negatives of room quality to an extend. Location - when you visit dhanaulti try staying in the village not outside resorts, because it's a small village and staying in dhanaulti gives you all the feelings of being alone in hills. Ans this hotel is at a stone thrown distance from market.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 07:42:15 IST 2024
Dear guest If there's anything we renovated our property after that you can visit next time hotel you feel new and fresh.We apologize for whatever inconvenience you have faced and we promise that it will not happen in future. Your reviews give us energy to do better in future, thank you
Bad experience
no toiletries provide except soap. No complementary water bottles. Get bath towels after so many request, poorly washed. Breakfast was not up to the mark. Not recommended.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 07:48:39 IST 2024
We are here for your inconvenience. We are currently renovating our hotel, we will try to ensure that you do not face such inconvenience in future. thanks
Good Stay
Excellent hotel but for room heaters the stay wasn't that enjoyable
Room: Executive Room
Hotel Crystal Palace has replied on Sat Feb 24 07:53:24 IST 2024
Is there anything we can do to improve?” “We hope to see you again soon!”
Very nice stay, safe and hygiene....
familyVery nice stay, safe and hygiene....Food is also good.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 07:55:01 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
A
familyLocation - hotel is situated on the mussorie-chamba road having a nice view of valley, clouds and greenery. Food - food is good. Pahadi daal, aalu jeera, jeera rice were great. Hygiene - hotel follows good hygiene standards amd provide clean rooms, lobby and bed. Safety - recommended for family stay as there are plenty of resorts nearby. Staff is friendly, quick responsive and helpful. Enjoyed the stay with scenic beauty of cloudy hills. Recommended for stay, be it single, couple or family.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sat Feb 24 08:02:23 IST 2024
We are grateful for your reviews, these reviews inspire us to provide even better service in future. I hope you will give us the opportunity to serve you again Hotel Crystal Palace Dhanaulti Thank you team crystal palace dhanaulti
Nice stay
Nice stay with family staff was very humble and cooperative. Nice place for family stay
Room: Deluxe Room
Hotel Crystal Palace has replied on Sun Feb 25 00:23:41 IST 2024
We are grateful for your reviews, these reviews inspire us to provide even better service in future. I hope you will give us the opportunity to serve you again Hotel Crystal Palace Dhanaulti Thank you
Nice stay
Nice stay. As per location it is just nearby to highway, near to e co park and market. Good food. But minor complaints for bedsheet, but yes it should ignore-able as compare to other facilities. Very friendly staff especially senior staff. Wish them best wishes and keep it up.
Room: Deluxe Room
Hotel Crystal Palace has replied on Sun Feb 25 00:25:06 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
Stay in dhanaulti
Good food, cleanliness and polite staff, peaceful and nice ambience
Room: Executive Room
Hotel Crystal Palace has replied on Sun Feb 25 00:26:26 IST 2024
We're really grateful and appreciate you taking the time to share your rating with us.” Thank the reviewer for the kind words. A simple, "Thank you for your kind words! .
Good place
Rooms were spacious and big food was really awesome staff is very polite and helpful its at prime location and very close to eco park which saved my time.
Room: Executive Room
Hotel Crystal Palace has replied on Sun Feb 25 00:27:19 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
Excellent stay at crystal palace
Excellent food and hygiene. Superb stay
Room: Deluxe Room
Hotel Crystal Palace has replied on Sun Feb 25 00:28:44 IST 2024
Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to welcoming you back soon at Hotel crystal palace dhanaulti devbhoomi uttarakhand.
Hotel in dhanulti
Best place to stay with family friends couples
Room: Executive Room
Hotel Crystal Palace has replied on Sun Feb 25 00:29:30 IST 2024
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!”
Very clean rooms
Staff was very cooperative and the rooms were awesome.
Room: Executive Room
Hotel Crystal Palace has replied on Sun Feb 25 07:28:27 IST 2024
Thanks so much for sharing your experience with us.”
Awesome locality
Nice staff evert time present for service
Room: Deluxe Room
Hotel Crystal Palace has replied on Sun Feb 25 07:30:04 IST 2024
Thank you so much for taking the time to leave us feedback.”
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