The property has a great location with easy access to Mall Road and beautiful views of the hills. The staff is generally polite and helpful. However, some guests have reported issues with cleanliness and hygiene, including dirty bed sheets and unclean tea cups. Some rooms also require maintenance. The food quality is mixed, with some guests finding it good while others find it overpriced and below standard. Overall, the property is recommended for its location and views, but guests should be prepared for some cleanliness and maintenance issues.