I have a sprained leg, and I hunted for a hotel with an elevator facility in Palakkad, and found this place called Hotel Fort Palace, as it is almost impossible for me to climb stairs.
However, upon reaching the destination past midnight, I found out that the hotel is undergoing renovation and the elevator has been dismantled!
I had no option, given the time of the day and my circumstances but to climb three flights of stairs to get to the room assigned to me. 
The room itself was okay, and the staff was respectful and concerned, but the agony caused by the hotel's sheer oversight regarding not updating their services situation is totally unpardonable.
Ideally, a full refund should happen, but if that's not possible, I'd still say this is unforgivable, to say the least.