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G S Road, Guwahati
1270 Ratings, 653 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property is appreciated for its excellent location near shopping malls and restaurants, making it convenient for travelers. Guests enjoy the delicious food, especially the breakfast, which features local Assamese dishes. The staff is often noted for being friendly and helpful, contributing to a pleasant stay. However, some reviews mention the need for better room maintenance and cleanliness.
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Overall experience is average
Breakfast - Excellent Room centralized AC- Not working (Split AC working average) Room Service - Average Swimming Pool- Poor Gym- Poor Cost- High against facilities
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Fri Oct 10 14:42:08 IST 2025
Dear Valued Guest Mr. Amresh Kumar, Thank you for sharing your feedback and for highlighting the aspects you enjoyed, especially our breakfast offerings. We truly appreciate your balanced review and the time taken to share your observations. We regret to know that certain facilities, including the Split AC, pool, and gym, did not meet your expectations. Please be informed that the hotel is currently undergoing phased renovation to enhance our infrastructure and guest experience. Your suggestions have been shared with the respective departments for immediate attention and improvement. We value your patronage and hope to have the opportunity to welcome you again, with upgraded facilities and an improved overall experience. Warm regards, Hotel Gateway Grandeur Team
Poor Stay
I didnt get hot water in bathroom for 24 hours. Morning, only mildly lukewarm water came from the tap, which does not serve the purpose. noticed cockroaches in the room.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Wed Oct 08 08:15:06 IST 2025
Dear Valued Guest Mr. Akash Gangurde, Thank you for sharing your feedback. We sincerely regret to learn about the inconvenience you faced during your stay, particularly with the hot water supply and room hygiene. Please accept our deepest apologies for the discomfort caused. This is certainly not the standard we strive to maintain at Hotel Gateway Grandeur. Your concerns have been immediately shared with our maintenance and housekeeping teams for urgent corrective action to ensure such issues do not recur. We truly value your feedback as it helps us improve our services. We hope you will consider giving us another opportunity to serve you better and restore your confidence in our hospitality. Warm regards, Hotel Gateway Grandeur Team
Average Stay
all things are old bed was broken , washroom was not clean the windows r broken not recommended for other's
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Wed Oct 08 08:18:56 IST 2025
Dear Valued Guest Mr. Kunal Batra, Thank you for taking the time to share your feedback. We are truly sorry to learn about the inconveniences you faced during your stay, especially regarding room condition and cleanliness. Please accept our sincere apologies for falling short of your expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We are currently in the process of upgrading and renovating our property to enhance guest comfort and overall experience. We value your feedback as it helps us identify areas for improvement, and we hope you will give us another opportunity to provide you with a much better experience on your next visit to Hotel Gateway Grandeur. Warm regards, Hotel Gateway Grandeur Team
my Favourite hotel in Town................... love to stay this place ..
Hi, my name is Ali Haider Khan and I am a travel blogger. My YouTube channel name is fly discovery and this hotel is my favourite hotel in Guwahati.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Wed Oct 08 08:18:31 IST 2025
Dear Valued Guest Mr. Ali Haider Khan, Thank you for your wonderful feedback and for considering Hotel Gateway Grandeur as your favorite place to stay in Guwahati. We truly appreciate your kind words about our location, food, and cleanliness. Itโs an honor to be recognized by you as a travel blogger, and we are delighted to know that your experience with us has been consistently positive. Your support and appreciation mean a lot to our team, and we look forward to welcoming you back for many more memorable stays. Warm regards, Hotel Gateway Grandeur Team
Average Stay
Hotel is in old condition, needs instant renovation, pool is horrible with toilet like public washroom, but food at Florentine was great
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Wed Oct 08 08:23:16 IST 2025
Dear Valued Guest Mr. Harshvardhan Parmar, Thank you for taking the time to share your feedback. We sincerely appreciate your honest observations regarding our facilities and condition of the property. Please accept our apologies for the inconvenience you experienced, particularly with the pool and certain maintenance aspects. We would like to assure you that renovation and upgradation work is already in progress to enhance the overall guest experience and comfort. Your comments are truly valuable in helping us focus on the areas that need attention. We are, however, delighted to know that you enjoyed your dining experience at Florentine Fine Dine, and we will surely share your kind words with our culinary team. We truly appreciate your understanding and look forward to welcoming you again to experience our improved facilities and the warm hospitality that Hotel Gateway Grandeur is known for. Warm regards, Hotel Gateway Grandeur Team
Terrible Stay
The rooms were terrible and smelly and even the beds were not in a good state. I was alloted a room which was completely different from the rooms shown in the picture. There was water leakage from the bathroom
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Fri Oct 10 14:43:48 IST 2025
Dear Valued Guest Mr. Navin Chopra, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience and discomfort you experienced during your stay, particularly with the room condition, smell, bed quality, and bathroom issues. Please accept our deepest apologies for falling short of your expectations. Your concerns have been immediately shared with our housekeeping and maintenance teams to address these issues and ensure such incidents do not recur. We take guest feedback seriously, as it helps us improve our services and facilities. We hope you will consider giving us another opportunity in the future to provide you with the high standard of comfort and hospitality that Hotel Gateway Grandeur is committed to delivering. Warm regards, Hotel Gateway Grandeur Team
Terrible Hotel at the heart of GS Roa
this hotel has rats inside the ac vents. the rats keep moving throughout the night creating a lot of noise. I could not sleep. shared this with the lady at the reception during check out. she did not even say she will check or look into it. extremely shabby, old rooms, and the staff is unenthusiastic. no hot water in the bathroom too. stay at your own risk.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Sep 18 17:36:09 IST 2025
Dear Valued Guest Adnanhusein Tinwala, Thank you for sharing your feedback and for appreciating our convenient location and food quality. We have noted your concerns regarding washroom cleanliness and the speed of service. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping and service teams for immediate improvement. We truly value your input as it helps us enhance our guest experience. We look forward to welcoming you again at Hotel Gateway Grandeur and providing you with a more seamless stay. Warm regards, Hotel Gateway Grandeur Team
Decent sta
location is very clost to malls and city centre. Food is great. service is slow. needs some improvement there
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Fri Oct 10 14:44:55 IST 2025
Dear Valued Guest Mr. Adnanhusein Tinwala, Thank you for sharing your feedback and for appreciating our convenient location and the quality of our food. We have noted your comments regarding washroom cleanliness and the speed of service, and please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and service teams for immediate improvement. We truly value your input as it helps us enhance our guest experience, and we look forward to welcoming you back to Hotel Gateway Grandeur for a more seamless stay. Warm regards, Hotel Gateway Grandeur Team
AC did not work
AC stopped working midnight and room floor filled with water till morning. Untidy room and balcony.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Fri Oct 10 14:46:06 IST 2025
Dear Valued Guest Mr. Arindam Neogi, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you experienced during your stay, particularly with the air conditioning, room cleanliness, and water leakage. Please accept our deepest apologies for the discomfort caused. Your concerns have been immediately shared with our maintenance and housekeeping teams to ensure such issues are addressed promptly and do not recur. We take guest feedback seriously and are committed to improving our facilities and service standards. We hope to have the opportunity to welcome you back to Hotel Gateway Grandeur and provide you with a much better and seamless experience. Warm regards, Hotel Gateway Grandeur Team
Good Stay
Location is excellent, but the restaurant service staff needs to be more professional in terms of hygiene.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Sep 11 09:44:46 IST 2025
Dear Valued Guest Sangeeta Goswami, Thank you for sharing your feedback and for appreciating our excellent location. We sincerely regret to learn about your experience with our restaurant service staff. Please be assured that your comments have been shared with the team, and we are taking necessary steps to improve professionalism and hygiene standards. We value your feedback as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a more seamless experience at Hotel Gateway Grandeur. Warm regards, Hotel Gateway Grandeur Team
had a very bad experience with th fron off
The front office/reception behaviour was very unprofessional,he enquired over the phone if any guest was staying with me at about 11.30 pm , which I replied that there was nobody.He demanded that I should pay an extra amount of 1200 into his gpay account which I refused.Thwn he barged into both the rooms alon with the security saying he has proof that there was a guest but when they came and checked the rooms found nobody so he went without even apologising.I am shocked how a hospitality service can act in such a way.Video clip is available
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 28 15:21:08 IST 2025
Dear Sir As discussed with you over phone, We deeply regret the inconvenience and disappointed you experienced on 23rd night due to our staff's conduct. Please be assured that we are treating this matter very seriously. Necessary steps are being taken to ensure such an incident does not occur again in the future. Regards, Asha Borthakur Guest Relation Manager.
Super
Nice food Nice Room service Good Rate Good Manitance is ๐๐๐ overall Service is ๐๐๐๐ Recommend Any on Nice food Nice Room service Good Rate Good Manitance is ๐๐๐ overall Service is ๐๐๐๐ Recommend Any one
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 21 14:50:55 IST 2025
Dear Valued Guest, Thank you, Mr. Kumar, for your generous feedback and for rating us highly. We are delighted to know that you enjoyed our food, room service, fair pricing, and overall maintenance. It is truly rewarding for our team to be appreciated for their efforts in ensuring a comfortable stay. Your recommendation means a lot to us, and we look forward to welcoming you back soon for another pleasant experience. Warm regards, Team Hotel Gateway Grandeur
Would not recommend for overnight stay
Location was easily accessible and the complimentary breakfast was quite good. Here, I must say, being a 3-star hotel, the rooms are not upto the mark. I stayed with my friend for two days. We had to change the room for the next day as the first day room was very congested and no space to even roam about. The rooms do not have ceiling fans (major drawback). The bathrooms didn't have any buckets or mugs. The food from the restaurant we ordered was not at all good. The charges for the food from the hotel's restaurant were sky high. After checking out, I had a query for which I called the hotel management and they directed my call to their house-keeping staff, and the behaviour of the staff member was very rude. I would not recommend this hotel for overnight stay to anyone and even I would not visit in the near future!!! Thumbs down Location was easily accessible and the complimentary breakfast was quite good. Here, I must say, being a 3-star hotel, the rooms are not upto the mark. I stayed with my friend for two days. We had to change the room for the next day as the first day room was very congested and no space to even roam about. The rooms do not have ceiling fans (major drawback). The bathrooms didn't have any buckets or mugs. The food from the restaurant we ordered was not at all good. The charges for the food from the hotel's restaurant were sky high. After checking out, I had a query for which I called the hotel management and they directed my call to their house-keeping staff, and the behaviour of the staff member was very rude. I would not recommend this hotel for overnight stay to anyone and even I would not visit in the near future!!! Thumbs down ๐
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 14 11:30:36 IST 2025
Dear Valued Guest, Thank you for taking the time to share your honest feedback with us. We are glad to know you appreciated our convenient location and complimentary breakfast. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. Please accept our heartfelt apologies for the inconvenience caused due to the initial room allocation, the absence of certain amenities, and your dining experience. We are especially concerned about your comments regarding staff behavior and will be addressing this matter with utmost seriousness to ensure such instances are not repeated. At Team Hotel Gateway Grandeur, our goal is to make every guest feel comfortable and cared for, and we regret that we fell short in your case. Your feedback is valuable to us, and we assure you that corrective steps are being taken so that future stays are more in line with the hospitality we are known for. We truly hope you will give us another chance to welcome you back and provide you with a far better experience. Warm regards, Team Hotel Gateway Grandeur
Good Stay
We stayed there as we thought about the Swimming Pool but they are not filling up the water. Overall it was a Good stay.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 14 09:20:27 IST 2025
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your feedback. We are pleased to know that you had a good stay and enjoyed our services. We regret that the swimming pool was unavailable during your visit and sincerely apologize for the inconvenience caused. Your feedback is valuable, and we will work towards improving this aspect for future guests. We look forward to welcoming you again for an even better experience. Warm regards, Team Hotel Gateway Grandeur
Excellent Stay
Encountered a very friendly gym instructor and the reception staff are extremely cordial and helpful. The hotel provides an amazing complementary breakfast too ๐๐ป
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 14 09:18:46 IST 2025
Dear Valued Guest, Thank you for sharing your positive experience with us. We are delighted to know that our reception team and gym instructor made your stay comfortable and welcoming. It is also a pleasure to hear that you enjoyed our complimentary breakfast. Your kind words motivate us to continue delivering exceptional service, and we look forward to welcoming you back soon. Warm regards, Team Hotel Gateway Grandeur
Excellent Stay
Pleasant stay in hotel, ambience and rooms are good. Staff is humble and behaved well. Hotel is located in a good location
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Sat Aug 09 15:36:39 IST 2025
Dear Mr. Chauhan, Thank you for choosing Hotel Gateway Grandeur and for sharing your valuable feedback. We are delighted to know that you had a pleasant stay and enjoyed our ambience, comfortable rooms, and courteous service. Your kind words about our staff and location are truly appreciated. We look forward to welcoming you back soon for another wonderful experience. Warm regards, Hotel Gateway Grandeur
Terrible Stay
Have to shift to another room @3a.m Reason a/c not working
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Sat Aug 09 15:37:36 IST 2025
Dear Mr. Nahata, We sincerely regret the inconvenience caused during your stay, especially having to shift rooms late at night due to the air-conditioning issue. This is certainly not the standard of comfort we aim to provide, and we truly understand the discomfort you faced. Please be assured that we have addressed the matter with our maintenance team to prevent such occurrences in the future. We value your feedback and hope you will give us another opportunity to serve you better. Warm regards, Hotel Gateway Grandeur
Good Stay
Location- bang on the main road Food - food is tasty, especially breakfast is well served. Rooms - are spacious and well equipped. For some rooms, the balcony with main road view is available Staff - very courteous, well behaved, friendly and accommodative
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 07 13:22:27 IST 2025
Dear Mr. Pathak, Thank you for your wonderful feedback! Weโre delighted to know that you enjoyed both our rooms and food. Your kind words about our service and location truly mean a lot to us. We look forward to welcoming you back to Hotel Gateway Grandeur soon! Warm regards, Hotel Gateway Grandeur
Poor Stay
in online swimming pool is seen but in field is not working. this is bed pectist. we are very sad to know in field
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Sat Aug 09 15:38:37 IST 2025
Dear Ms. Boruah, We sincerely regret the disappointment caused regarding the swimming pool facility. We understand how important this amenity is to our guests, and we are truly sorry that it was not operational during your visit. Your feedback is valuable, and we have taken note to ensure that such situations are communicated more clearly in the future to avoid any inconvenience. We hope you will give us another opportunity to provide you with a more satisfying experience. Warm regards, Gautam Sinha (Revenue Manager) Hotel Gateway Grandeur
Good Stay
The location of the hotel was perfect.But the room needs to be renovated.The staff were great.
Room: Gateway Grandeur Executive
Hotel Gateway Grandeur has replied on Thu Aug 07 13:21:30 IST 2025
Dear Ms. Aier, Thank you for your kind words and for rating your stay with us. Weโre pleased to know that you found our location convenient and our staff welcoming and helpful. We also appreciate your honest feedback regarding the room and washroom condition. Your suggestions are valuable and will certainly be taken into consideration as we work on enhancing our guest experience. We hope to have the pleasure of welcoming you back to Hotel Gateway Grandeur in the near future. Warm regards, Hotel Gateway Grandeur
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