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You are booking hotel for more than 30 days

Review Of Hotel golden Galaxy

Santacruz East, Mumbai | 8 minutes walk to Santacruz Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.6
    Average

    104 Ratings, 46 Reviews

    excellent
    17%
    very good
    12%
    average
    18%
    poor
    19%
    bad
    34%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 5
    • 4
    • 5
    • 4
    • 5
    • 3
    • 2
    • 2

    Rating Categories

    • Location2.8
    • Cleanliness2.2
    • Value For Money2.1
    • Food2.3
    • Facilities1.7
    • Child Friendliness2.0
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    Reviews Summary

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    The property has received mixed reviews, with some guests highlighting good staff behavior and convenient location near restaurants and transport. However, numerous complaints about poor hygiene, dirty linens, and small room sizes have surfaced. Many reported issues like cockroaches, mosquitoes, and unclean bathrooms, making the stay uncomfortable. Additionally, service quality varied, with delays in providing basic amenities and rude staff experiences noted. Overall, while accessible, hygiene and cleanliness appear to be significant concerns.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    sanket s.couple

    Room was clean And Good But room main door are Literally Cheap once you Lock the door Then you you have To struggle To Open the lock And TV was not working Properly Even Ac Was Working but not much Cooling

    Travel Month: Aug 2025

    Room: Budget Double Room

    2.0

    Poor Stay

    vishvajeet s.business

    services are ok but room size is very small for 2 person no. clean Bedsheets and blanket was so dirty. no wi-fi facilities are their . TV is not on.

    Travel Month: Feb 2025

    Room: Budget Double Room

    5.0

    Excellent Stay

    manas s.

    Hotel was good staff was very cooperative and room was also clean easy access to all the facilities over it was very comfortable stay

    Travel Month: Dec 2024

    Room: Budget Double Room

    3.0

    Average Stay

    rajdeep b.

    Ok

    Travel Month: Nov 2024

    Room: Budget Double Room

    5.0

    Excellent Stay

    abdul s.loyalty-icon

    Excellent service. I alws use make my trip app in all fields. Like booking hotels, flight, anything. I really like tht services

    Travel Month: Jun 2024

    Room: Budget Double Room

    5.0

    Good stay for de price

    venkataramanan t.family

    Property was easily accessible and there are many restaurants nearby and railway station is also easily reachable. Overall a good stay

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Budget Double Room

    3.0

    Terrible mosquitoes

    arshad s.couple

    Room was quite impressive but had lot of mosquitoes, i couldn't sleep whole night peacefully, no water bottles kept in room, no ac remote, otherwise it was good.

    Travel Month: Feb 2024

    Room: Budget Double Room

    1.0

    Terrible Stay

    salil p.business

    Terrible conditions, dirty bedsheets, not recommended. Very small room. Dirty room? leave avoid.

    Travel Month: Feb 2024

    Room: Budget Double Room

    1.0

    Terrible Stay

    neelam t.couple

    The hotel was so dirty and the behavior of satff was not good

    Travel Month: Dec 2023

    Room: Budget Double Room

    1.0

    Terrible Stay

    devender k.family

    This is kalank on the name of hotel. So dirty all around cockroach are in almirah bed sheet were tattered bathroom were blocked finally attitude of owner is so rude it is not tolerable

    Travel Month: Jul 2023

    Room: Deluxe AC Room

    Hotel golden Galaxy has replied on Sun Jul 30 16:36:42 IST 2023

    Dear Devender Kalank Of Humanity, Aap ne Reception pe kuch bhi nahi bataye ho, jab hotel pe owner rahta hi nahi hai to aap ne owner se kab baat kiye.

    3.0

    Food

    abdul k.couple

    Location not so foot, food we did not order, water they provided after asking many times. Cleaning was good and daily they did.

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Deluxe AC Room

    1.0

    Not a family hotel

    abhijeet k.family

    The rooms are pathetic and bed sheets were not cleaned or replaced after last check out! not good for family stay

    Travel Month: May 2023

    Room: Deluxe AC Room

    3.0

    Air conditioner not working, no cooling, wash basin leakage.

    sk b.loyalty-iconcouple

    Airconditioner not working proper, not cooling under temperature 16 also, and wash room basin also water leakage,

    Travel Month: May 2023

    Room: Deluxe AC Room

    Hotel golden Galaxy has replied on Fri Jun 02 20:22:18 IST 2023

    We Regret the inconvenience caused! Your All Points is valid But you not inform it. After Stay said not working, Given one more chance for provide best to best services.

    1.0

    Unhygienic

    saurabh.loyalty-iconbusiness

    There were cockroaches everywhere, hotel is placed in a very unhygienic part and even hotel is very unhygienic from inside, too expensive for small room

    Travel Month: May 2023 (9-Night Stay)

    Room: Deluxe Tripple Bed Room

    Hotel golden Galaxy has replied on Mon May 29 15:25:40 IST 2023

    Dear saurabh, we regret the inconvenience caused! already pest control is done, app ne ek bhi time compaint nahi kiye ho sir ke room mai cockroches hai, all persons said, stay is good but after check-out given bad feedback. Sir yeah room maim maximum 4 to 5 adult comfortable stay kaur sakte hai, this is accepted for not a big room but not small room. Please give me one more chance for provide butter services.

    1.0

    Terrible Stay

    indira d.

    Horrible rooms and very congested and the staff was impolite.

    Travel Month: May 2023

    Room: Deluxe AC Room

    2.0

    Poor Stay

    anand b.loyalty-iconbusiness

    Not hygienic, the bed was not cleaned having smell in the room, as your site showing good room but that was not there. I am not staying there a single night. I have checked in the morning but check out in the evening.

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe AC Room

    3.0

    Stay was ok

    sneha g.family

    Only 1 request to hotel, please see into the hygiene

    Travel Month: Apr 2023

    Room: Deluxe Tripple Bed Room

    3.0

    Family stay

    rishabh l.family

    Bed was big but since it’s a budget hotel the room and bathroom didn’t feel very clean - there was a musty smell

    Travel Month: Apr 2023

    Room: Deluxe AC Room

    1.0

    Bad service

    rishi b.business

    Very bad service not cooperative staff i never suggested to book this hotel

    Travel Month: Apr 2023

    Room: Deluxe AC Room

    • user photos
    • user photos
    • user photos
    3.0

    Review

    naveen k.

    Stay was okay, food is so costly and laundry for 1 set of dress is 100 rupees

    Travel Month: Feb 2023 (3-Night Stay)

    Room: Deluxe AC Room

    Hotel golden Galaxy has replied on Sat Mar 11 12:39:56 IST 2023

    Dear naveen kumar, apologies for the inconvenience caused!

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