Guests appreciate the cleanliness of the property and the helpfulness of the staff, especially praising the manager and specific team members for their cordial service. The food receives mixed feedback, with some finding it tasty while others mention it could improve. However, multiple reviews highlight issues like flies in rooms, limited meal options, and occasional plumbing problems, especially regarding hot water availability. The location, although not very close to Pahalgam, is noted for its accessibility and proximity to the rafting point.