The property has received mixed reviews from guests. Some have praised the serene ambiance, breathtaking views, clean and well-maintained rooms, courteous staff, and delicious food. The property's proximity to Dal Lake has also been appreciated. However, some guests have complained about poor service, slow response time, dirty and unhygienic rooms, broken locks, and unavailability of basic amenities like hot water and electric kettle. The location of the property has also been criticized for being in a scary and bad locality.