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Review Of Hotel Heera

New Market Area, Kolkata | 10 minutes walk to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    56 Ratings, 37 Reviews

    excellent
    14%
    very good
    27%
    average
    16%
    poor
    18%
    bad
    25%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 2
    • 1
    • 1
    • 1
    • 1
    • 1
    • 2
    • 1

    Rating Categories

    • Location3.9
    • Cleanliness3.6
    • Room3.6
    • Value For Money3.9
    • Facilities3.5
    • Hospitality3.8

    Sort by:

    Positive first
    1.0

    Not good hotel

    mukesh k.business

    Location was good but service was very poor. Room was very Smalley and so dirty. Hotel staff is very rude.

    Travel Month: Apr 2025

    Room: Economy Double Bed AC

    2.0

    Poor Stay

    amit a.couple

    Room cleanliness is not good, service is not up to the mark, couch was damaged and after several reminders it was not replaced, not worth the price.

    Travel Month: Dec 2024

    Room: Economy Class Double Bed

    1.0

    Very bad experience

    shekh w.group

    Bad hotel for staying, bad food, bad staff every thing bad. Horrible experience with myself! ac not working.

    Travel Month: Oct 2023

    Room: Economy Class Double Bed

    1.0

    Terrible Stay

    golam a.

    They mentioned that they have free parking in the hotel but when we went we see that they have no parking. As a result we have to park the hotel in the parking area of kolkata corporation, which was paid parking

    Travel Month: Jul 2023

    Room: Economy Class Double Bed

    1.0

    Ordeal with mm t hotel booking.

    jogesh m.loyalty-iconcouple

    Hotel booked thru mm t was confirmed but after reaching at hotel, there was no room. We have to wait for hours till manager arranged another hotel at a far of place and dropped us there. And for that we had to spent additional 1000 cost on transportation to our destination for our scheduled work.

    Travel Month: May 2023

    Room: Deluxe Room

    2.0

    Location is good, hygiene not maintained, no room service,

    ronit k.couple

    Have to wait for 20 minutes to have our room, room condition not good, not cleaned at all, pouches even beer bottles are there from previous visitors, asked them to clean but didn't, don't provide towel, will recommend to stay, only positive is its location

    Travel Month: Dec 2022 (3-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    vipul k.

    My review 1. Dirty room 2. Tv was not working. 3. The bathroom was dirty. 4. The blanket were dirty too. 5. Terrible experience.

    Travel Month: Dec 2022

    Room: Deluxe Room

    3.0

    Room with rats

    mohammad r.family

    There are too many rats in the room and geyser also not working

    Travel Month: Dec 2022

    Room: Deluxe Room

    • user photos
    4.0

    Good Stay

    dilip k.

    Good location. Friendly staff.

    Travel Month: Oct 2022

    Room: Deluxe Room

    4.0

    Location was very nice

    rajiv r.loyalty-iconsolo

    I stayed for approx 12 hrs. This hotel has a facility for early 6:00 am check-in with an extra cost. This was a very big plus point for me otherwise I had to book for 2 days. Location is very nice. Walkable distance from Esplanade metro. Room was small but it was fine for me as I didn't had to stay in the room for the night. My room was on 4th floor but lift was till 3rd Floor. This was a negative point for hotel. That is why I rated 1 star less for this hotel.

    Travel Month: Feb 2020

    Room: Basic Single Room

    3.0

    Average Hotel

    rishita c.family

    Food was good and room service was also good but room was a bit small

    Travel Month: Jan 2020

    Room: Deluxe Room

    5.0

    Excellent Stay

    rajkumar s.loyalty-iconfamily

    We stayed in a decent size family room. It was nice. Room service was very good. Location of Hotel is excellent.

    Travel Month: Jan 2020 (4-Night Stay)

    Room: Deluxe Room

    3.0

    Nice

    itishree.family

    Everything was good. But the room was very small. We had booked for three people. But the room was for 1 person. Maximum two people can adjust. Otherwise everything was good.

    Travel Month: Oct 2019

    Room: Economy Room

    4.0

    Good Stay

    bhola n.couple

    No one at reception on arrival for 15 minutes.

    Travel Month: Oct 2019

    Room: Economy Room

    3.0

    Good budget Hotel

    monsoon h.loyalty-iconfamily

    Located in a central spot, value for money.

    Travel Month: Oct 2019 (4-Night Stay)

    Room: Economy Room

    4.0

    Good Stay

    sanjay m.family

    Location is good, nearer to esplanade bus stand, room service and food was very nice, behavior of Hotel staff was good.

    Travel Month: Jun 2019

    Room: Economy Room

    3.0

    Average Stay

    rajkumar s.loyalty-icon

    Location is nice, service is decent. Okay for the budget.

    Travel Month: Jan 2019 (4-Night Stay)

    Room: Deluxe Room

    2.0

    Hotel at good location

    sisir k.couple

    Hotel at good location but they don't have early check-in facility which is horrible if you reached before 12pm on check-in date. We have to pay extra too much money for that. Thanks.

    Travel Month: Dec 2018

    Room: Deluxe Room

    5.0

    Very good location

    d s.

    Food is good but worst room service.
    Very poor room service, no one attend the room service if calling at once, if you call three or four times then they attend.

    Travel Month: Dec 2018

    Room: Economy Room

    4.0

    Good

    p k.

    Stay is comfortable.

    Travel Month: Dec 2018 (3-Night Stay)

    Room: Deluxe Double Room

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