The property's location is its biggest highlight, with stunning views of Naini Lake and easy access to Mall Road. The staff is generally cooperative and helpful, and the rooms are spacious and clean. However, some guests have reported issues with cleanliness, maintenance, and amenities such as hot water and Wi-Fi. The food quality is average, and some guests have found it overpriced. The property's steep elevation can be difficult for elderly guests. Overall, the property is a good option for those seeking a convenient location and beautiful views.