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Review Of Hotel Imperial Palace

Andheri East, Mumbai | 3.9 km drive to T1 - Chhatrapati Shivaji International Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.8
    Average

    283 Ratings, 156 Reviews

    excellent
    17%
    very good
    19%
    average
    22%
    poor
    13%
    bad
    29%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 4
    • 3
    • 3
    • 4
    • 3
    • 5
    • 2
    • 2

    Rating Categories

    • Location3.4
    • Cleanliness2.8
    • Room2.9
    • Value For Money2.7
    • Food2.5
    • Security3.0
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    The property is located conveniently close to Andheri Metro and local stations, making it easy to access. Some guests appreciate the decent service and good food, while a few mention the professionalism of the staff. However, several reviews highlight poor cleanliness, small and uncomfortable rooms, and badly maintained bathrooms. Overall, the property comes off as basic, falling short of expectations.

    Sort by:

    Positive first
    4.0

    ok

    shailesh s.business

    Property suggest my friend but Room is good but bathroom is average and service is also good

    Travel Month: Sep 2025

    Room: Regular Room

    2.0

    Poor Stay

    anurag p.

    Hotel staff was good but the room and water was horrible!!

    Travel Month: Apr 2025 (8-Night Stay)

    Room: Regular Room

    3.0

    Average hotel

    shubham m.loyalty-iconbusiness

    Small dark room with no clean towel or duvet. The staff is ok. Ac was making a lot of noise. They didn't have any alternate rooms

    Travel Month: Feb 2025

    Room: Regular Room

    5.0

    Excellent Stay

    ajaz a.loyalty-iconbusiness

    Very good location. Very good rooms. Bathrooms need slight maintenance. Overall good experience. Four out of five.

    Travel Month: Jan 2025 (5-Night Stay)

    Room: Regular Room

    4.0

    Pleasant stay thanks

    karamjit s.business

    Nice pleasant stay been old costomer of imperial palace good services offer, thanks for good booking

    Travel Month: Jan 2025

    Room: Regular Room

    1.0

    Unhappy with Hotel Imperial palace

    hemant d.business

    Arrogant reception staff No elevator non cooperative manager no buffet misbehaved with our guests and charging double amount of water not giving water in room no electric kettle

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Super Deluxe

    1.0

    Away from this hotel

    rakeshkumar d.family

    Worst experience, room is dirty, in toilet tap, shower in broken condition. Staff is not co-operative.

    Travel Month: Dec 2024

    Room: Regular - Day Use Room - 10 AM to 5 PM ( Same Day Check-in and Check-out )

    3.0

    Budget hotel. Good for those who have limited budget approvals

    sadashiv p.loyalty-iconbusiness

    This hotel is an old property situated in a centrally located area which is very close to andheri metro station. Deluxe rooms are good for the price that you pay. Don’t expect high facilities for this rate. Breakfast is served to room. Only 1 type of breakfast along with tea or coffee is served. Overall not bad for the rate that they charge

    Travel Month: Dec 2024

    Room: Super Deluxe

    1.0

    Terrible Stay

    anil k.

    the facility in photo and actual is totally opposite, 🛏️ beds are hard and very old, smells, no hygiene, washroom is even more worse..over all not at all recommended for stay..not for night and not for hour also ..

    Travel Month: Nov 2024

    Room: Regular Room

    3.0

    Average Stay

    shivsharanappa n.

    the rooms are very small and uneven. no bathroom accessories. no resturant. it's not worth the amount they are charging. it was not worth

    Travel Month: Nov 2024

    Room: Deluxe Room

    5.0

    Accommodation experience

    kamleshkumar p.family

    During my stay at this hotel, i was struck by how effortlessly they blended comfort and style. The check-in process was quick, and i appreciated the staff’s professionalism. My room wasn’t overly fancy but had everything i needed: a comfortable bed, a clean bathroom, and a great view of the city skyline.

    Travel Month: Nov 2024

    Room: Regular Room

    5.0

    Excellent Stay

    varun p.loyalty-icon

    Experience was good, worth staying.

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Regular Room

    4.0

    Group stay

    aryan n.group

    We found this hotel after a lot of searching on the internet. The hotel was good, safe and overall good

    Travel Month: Jun 2024

    Room: Regular Room

    1.0

    Terrible Stay

    gopal.family

    It was terrible, the hotel staff was quite rude. Total waste of money. Bookings was prepaid and later there was nil hospitality from hotel

    Travel Month: Jul 2024

    Room: Regular Room

    1.0

    Worst stay ever in my life that too in city like mumbai. Everything was poor, they show something and they provide something else, i will never recommend my enemy also. And make my trip team should visit the hotel before offering to their old and loyal customers.

    arindam b.business

    Worst stay ever in my life that too in city like mumbai. Everything was poor, they show something and they provide something else, i will never recommend my enemy also. And make my trip team should visit the hotel before offering to their old and loyal customers. Otherwise make my trip will loose their own customers

    Travel Month: Nov 2023

    Room: Regular Room

    1.0

    Poor maintained rooms and horrible room service

    pankaj k.loyalty-iconbusiness

    There was water leakage in the room. Bed was very uncomfortable got room service similar after 45 minutes

    Travel Month: Dec 2023

    Room: Deluxe Room

    1.0

    Terrible Stay

    prasad.

    We have pathetic beds in rooms with bed worms crawling on the bed. Water was not coming properly, while taking shower water stopped then had to call to get it back. No water bottle was given, they said if you need you have to ask and then they will give ro water in a jug. Didn't expected this kind of room and service.

    Travel Month: Dec 2023

    Room: Regular Room

    3.0

    Average Stay

    praveen.

    3

    Travel Month: Dec 2023

    Room: Deluxe Room

    2.0

    Poor Stay

    ritesh k.loyalty-iconbusiness

    It was not great. The room was okay but bed was shaky. Bathroom was not well maintained. No amenities & services available. Except room you won’t get anything. Not at all value for money.

    Travel Month: Dec 2023

    Room: Super Deluxe

    2.0

    Poor

    sidharth g.business

    Hotel location was good but hotel is in very poor state and also no water and in all amenities in very bad situation.

    Travel Month: Oct 2023

    Room: Deluxe Room

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