I have found this location through makemy trip app with good reviews. However, the room size provided is very small for family ( 4 persons) and not all the food items available listed in the menu card. Also the food items price is very high and no other shops near this place. After 7 pm auto or taxi is not available and i got a number from the hotel reception called some cab, they refused to come and pickup. Place is neat and clean staff behaviour very politely apart from the above three reasons, all challenges for family stay here without a own vehicle.
Hotel Kepler Stay - AT Hotel Collection has replied on Wed Jun 05 15:49:04 IST 2024
Dear Mr. Francis,
Greetings from Kepler Hotel !
Thank you very much for your valuable feedback. We thank you for taking time off to review us and share your experience during your stay with us. We have taken a note of your concerns sir. With respect to your room, We have similar categories and all rooms are of similar sizes which comfortably fit 2 guests and an additional guest in a rollaway bed. We understand it would have been a little uncomfortable for you and we regret the inconvenience. Regarding your concern of certain food items not being available, we would like to apologize for the same. We will assure you that such issues will be taken rightly into account and will be corrected. When it comes to the local taxi services, we only provide contact details for the same and the communication is routed through the guests directly. However, we really appreciate you for acknowledging the neatness of the rooms, the service provided by the staff members. Kindly give us another opportunity at making your stay comfortable.
Please feel free to reach out to me directly. We look forward to welcoming you back for a pleasant stay.
Thank you
Nidhi Shetty
Brand Manager
Kepler Hotel