The property is located near Mall Road and has a good location. The staff is cooperative and the food is delicious. However, some guests faced issues with room service, telephone not working, and towels not being provided. Some guests also faced difficulty in finding the property. There were complaints about broken taps, jammed doors, and stinking linens. One guest had a bad experience with an old man at the counter who was arrogant and unwelcoming. Overall, the property has mixed reviews with some guests having a pleasant stay while others faced issues with the amenities and staff behavior.