The property has a great location with stunning views of Ana Sagar Lake. The staff is helpful and courteous. The restaurant serves exceptional food and the ambiance is nice. However, the property needs maintenance and cleaning. Some guests complained about the room service and breakfast. The rooms are spacious but need renovation. Housekeeping services were lacking in some cases. The property is a historical palace in transition to becoming a full-fledged hotel, offering plenty of opportunities for memorable photos.